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Frequently Asked Questions
What does my Hola Car Rentals booking with National in Washington include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car rental brands operating in Washington, including National, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected National rental experience and peace of mind throughout your trip in Washington.
Will I face unexpected charges at the National counter in Washington when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your National booking in Washington are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the National counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the National counter in Washington charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with National to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Does Washington state have cashless toll roads for National car rentals?
Yes, Washington state operates fully cashless toll roads, which affects every National car rental in the state. There are no cash booths anywhere on the toll network.
Washington uses the Good To Go! electronic tolling system, managed by the Washington State Department of Transportation (WSDOT). If you drive a tolled road without a transponder account, tolls are billed via Pay By Mail at higher rates, sent to the National rental company, which then passes the charge to you along with administrative fees.
Key tolled routes in Washington include:
- SR 520 Bridge (Seattle to Bellevue): US$3.25 to US$6.30 for standard 2-axle vehicles
- Tacoma Narrows Bridge (SR 16, Tacoma to Gig Harbor): US$5.25 to US$7.25
- I-405 Express Toll Lanes: up to US$18 each way at peak times
- SR 509 Expressway (near ports): US$1.20 to US$2.40, with a US$3 surcharge for Pay By Mail
At the National counter in Washington, you can purchase an unlimited toll package (typically US$11 to US$25 per day) or pay per use. Review the rental agreement before signing to understand which option applies to your booking.
How does the Good To Go! toll system work with a National rental car in Washington?
Washington's Good To Go! system is the statewide electronic toll platform, and it applies to every National rental car driven on tolled roads in Washington.
Your National rental vehicle will already have an electronic toll device installed (transponder or plate-based billing). When you drive through a tolled road, the system reads the plate or transponder automatically. You do not need to stop or pay cash.
You have two main options at the National counter in Washington:
- Unlimited toll package: a fixed daily rate (approximately US$11 to US$25 per day depending on the National location) covers all tolls during your rental period
- Pay per use: actual toll charges plus a daily or per-transaction administrative fee billed by the National rental company after your rental ends
If you drive a tolled road without enrolling in any program, tolls are captured via Pay By Mail at higher rates. For example, the SR 509 Expressway adds a US$3 surcharge per transaction on top of the base toll when billed by mail. The National rental company will forward those charges to your credit card, often weeks after your return.
Washington has no congestion charges or city-center driving fees. Tolls apply only on specific bridges, express lanes, and freight routes across the state.
What are the toll rates on the SR 520 Bridge and Tacoma Narrows Bridge for a National rental in Washington?
Washington state charges variable tolls on several key bridges, and knowing the rates helps you plan costs for your National rental car trip.
Current toll rates for standard 2-axle vehicles in Washington include:
- SR 520 Bridge (Seattle to Bellevue): US$3.25 to US$6.30, depending on time of day
- Tacoma Narrows Bridge (SR 16, Tacoma to Gig Harbor): US$5.25 to US$7.25
- I-405 Express Toll Lanes: dynamic pricing up to US$18 each way at peak times
- SR 509 Expressway (near port areas): US$1.20 to US$2.40, with a US$3 Pay By Mail surcharge added if no transponder account is active
All Washington tolls are cashless and collected electronically through the Good To Go! system. Your National rental vehicle is equipped with a toll device or plate-based billing. If you do not purchase the unlimited toll package at the National counter, each toll will be billed to your credit card after the rental ends, along with administrative processing fees charged by the National rental company.
Toll rates in Washington vary by time of day, with lower rates during off-peak hours (early morning and after 7 pm) and higher rates during afternoon peak periods (roughly 3 pm to 6 pm).
Can I get cashback on tolls paid during my National car rental in Washington?
Yes, you can get cashback on tolls paid during your National car rental in Washington through the Hola Car Rentals Tolls Cashback benefit, which is included on all bookings.
Hola Car Rentals reimburses the lesser of the total tolls you paid or up to 5% of your total booking value. For example, if your booking total is US$600, the cap is US$30. If you paid US$18 in Washington tolls (such as crossings on the SR 520 Bridge or Tacoma Narrows Bridge), you receive US$18 back. If you paid US$50, you receive US$30.
To claim your cashback after your National rental in Washington:
- Email [email protected] within 30 days of returning the vehicle
- Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
- Attach your Hola Car Rentals reservation confirmation, the rental agreement signed at the National counter, and a toll receipt or statement showing charges paid during your Washington rental
Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted. This benefit does not mean tolls are prepaid; you still pay Washington tolls normally and claim reimbursement afterward.
What documents do I need to pick up a National rental car in Washington?
To pick up a National rental car in Washington, you must present a specific set of physical documents at the counter. Digital copies are not accepted.
- Valid driver's license (original, physical, unexpired) in the main driver's name
- Passport or valid government photo ID
- Physical major credit card with the driver's name printed on the card, in the main driver's name, for the security deposit hold
- Your booking confirmation or printed voucher
- Round-trip flight or cruise tickets (required for visitors from outside the United States)
If your driver's license is not in English and not issued by an EU or EEA country, an International Driving Permit (IDP) is strongly recommended. An IDP is mandatory if your license uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic. The IDP is a translation only and must be carried alongside your original license at the National counter in Washington.
Debit cards and prepaid cards are not accepted for the security deposit at any National location in Washington. Even if you prepaid your booking online, a physical credit card is still required at pick-up for the hold.
Is a credit card required for the security deposit at National car rental in Washington?
Yes, a physical major credit card is required for the security deposit at every National car rental location in Washington. Debit cards, prepaid cards, and virtual cards are not accepted for the deposit hold.
The card must be in the main driver's name with the driver's name printed on the card. Digital wallets such as Apple Pay or Google Pay are not accepted for this purpose.
At National locations in Washington, the typical security deposit hold for a standard vehicle is approximately US$300 to US$400. This is a temporary authorization on your credit card, not a charge. It reduces your available credit until the National rental company releases it after you return the vehicle. Your bank controls how quickly the hold disappears, which can take up to 15 business days.
Before picking up your National rental in Washington, it is recommended to:
- Notify your bank of travel to Washington to prevent fraud blocks on in-person authorizations
- Confirm your card has sufficient available credit to cover the hold plus any expected charges
- Bring a backup credit card in your own name in case your primary card is declined
What is the minimum age to rent a car with National in Washington state?
The minimum age to rent a car with National in Washington state without a young-renter surcharge is 25. Drivers aged 21 to 24 can rent but will be charged a daily underage fee at the National counter.
Washington is not one of the states (like New York or Michigan) that requires rental companies to serve drivers aged 18 and older. The standard National policy applies, meaning 21 is the practical minimum age in Washington, with a daily surcharge for drivers under 25.
Drivers under 25 renting from National in Washington should also be aware of vehicle class restrictions. Categories such as full-size SUVs, premium, luxury, minivans, and convertibles are typically reserved for renters aged 25 and older. Eligible classes for younger drivers generally include economy, compact, and intermediate vehicles.
All standard requirements still apply regardless of age:
- Valid driver's license in good standing
- Physical major credit card in the main driver's name for the security deposit
- International Driving Permit if the license uses a non-Latin alphabet
If you are between 21 and 24, Budget for the daily young-renter surcharge when comparing National rates in Washington.
Can I add an additional driver to my National rental car in Washington?
Yes, you can add an additional driver to your National rental car in Washington, either as part of your rate or by paying a fee at the counter.
At National locations in Washington, the additional driver fee is US$15 per day plus applicable taxes when not included in your rate. Some Hola Car Rentals booking rates include one additional driver at no extra cost. Check your booking confirmation for the line that reads additional driver free of charge to confirm whether it applies to your Washington rental.
Requirements for adding a driver at the National counter in Washington:
- The additional driver must be present at pick-up with a valid driver's license
- They must meet the minimum age requirements for Washington (21 minimum, 25 to avoid the young-renter surcharge)
- If their license uses a non-Latin alphabet, an International Driving Permit is also required
- Both the main driver and the additional driver must sign the rental agreement
Only drivers listed on the National rental agreement in Washington are covered by protections such as CDW and liability coverage. If someone drives who is not named on the contract, coverage may be void and additional charges could apply.
Does travel assistance cover a breakdown or accident during a National rental in Washington?
Yes, most Hola Car Rentals bookings include travel assistance coverage through Terrawind Global Protection, which can help in the event of an accident or medical emergency during your National rental in Washington. However, this benefit does not apply to customers who are residents of the United States or Canada.
If you are eligible, the travel assistance included with your Washington National rental booking typically covers:
- Medical coverage for up to 5 passengers in the event of an accident or non-pre-existing illness
- Legal assistance in case of an accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
This coverage does not replace CDW or LDW for damage to the National rental vehicle itself, nor does it cover third-party liability to others (which requires LIS or SLI).
To get help 24 hours a day during your Washington rental, contact Terrawind directly:
- Phone (toll-free or collect): +1 888 980 9992
- WhatsApp: +1 208 910 1001
- Email: [email protected]
Have your Hola Car Rentals confirmation number ready when you call. Always check your specific booking confirmation for the exact coverage terms that apply to your National rental in Washington.
What fuel policy applies to National car rentals in Washington?
National car rentals in Washington follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid fuel charges.
At pick-up at the National counter in Washington, verify the fuel gauge with the agent and confirm the starting level is recorded on the rental agreement. Take a photo of the dashboard showing the odometer and gauge before leaving.
When returning your National rental in Washington, refuel within approximately 10 miles or 15 km of the return location so the gauge does not drop below full before you arrive. Keep your final fuel receipt showing the date, time, and station address.
If you return the vehicle below the recorded starting level, the National rental company in Washington may charge:
- A fuel shortfall at the partner's refueling rate, which is typically higher than retail pump prices
- A refueling service or administrative fee on top of the fuel cost
For after-hours returns at Washington National locations, leave the fuel receipt in the key envelope and keep a photo of the full gauge on your phone as documentation. The Full-to-Full policy applies to gasoline and diesel vehicles. Electric vehicles follow a separate charging policy.
Can I pick up a National rental car in Washington and drop it off in another state?
Yes, one-way rentals are generally possible with National in Washington, allowing you to pick up in Washington and return the vehicle in a different state. However, a drop-off fee may apply depending on the route.
The drop-off fee is route-specific and varies by the National rental location in Washington, the destination state, the vehicle class, and the season. This fee is shown during the booking process under the To pay at destination section on the Hola Car Rentals checkout page. If no fee appears, no drop-off charge applies to your specific route.
Common patterns for Washington National one-way rentals:
- Washington city to Washington city: may or may not carry a drop-off fee depending on distance
- Washington to a neighboring state such as Oregon: typically carries a drop-off fee
- Long-distance or cross-country routes: usually carry higher fees or may have limited availability
The drop-off fee cannot be prepaid and is not covered by No Extra Charges© unless it was not disclosed on your booking confirmation. If the National counter in Washington charges a different amount than shown on your confirmation, keep all paperwork and contact support after the rental ends.
What insurance options are available for a National rental car in Washington?
When renting from National in Washington, you have several insurance and protection options to consider. Understanding what each covers helps you avoid gaps in protection.
The main options available for your National rental in Washington are:
- Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the National rental vehicle from a collision, theft, or vandalism. A deductible may apply unless your confirmation shows zero excess. CDW and LDW do not cover damage you cause to other vehicles or people.
- Third-Party Liability (LIS or SLI): covers bodily injury and property damage you may cause to others while driving the National rental in Washington. Some Washington locations include state-minimum liability by default, but limits may be low. Adding supplemental liability up to US$300,000 is strongly recommended.
Washington state has no congestion charges or emissions zone fees that would affect your National rental. Standard rental taxes and airport concession fees apply at Washington airport locations and are typically shown on your booking confirmation.
If your Hola Car Rentals booking includes an All Inclusive or All Inclusive+ rate, review your confirmation to confirm exactly which protections are included for your Washington National rental before declining anything at the counter.
What happens if I return my National rental car late in Washington?
If you return your National rental car in Washington after the agreed drop-off time, additional charges may apply. The standard grace period at National locations is typically 30 minutes, though this is not guaranteed at every Washington location.
If you exceed the grace period, the National rental company in Washington may charge for extra hours or an additional full rental day, plus a late return fee depending on the terms of your rental agreement. These charges are billed to the credit card on file.
To avoid late return charges on your Washington National rental:
- Plan your return time to account for refueling near the return location (within 10 miles or 15 km) before arriving at the National drop-off point
- Check the counter hours for your specific Washington National location, as hours can vary on holidays or at smaller locations
- If you need more time, contact the National rental location in Washington before your scheduled return to request an extension, as availability is not guaranteed and the rate may change
After-hours returns are available at some Washington National locations. If you drop the vehicle outside staffed hours, follow the key-drop instructions on your rental agreement and keep a photo of the fuel gauge and vehicle condition as documentation.
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