Enterprise Car Hire
Louisiana

Hola Car Rentals is the only premium partner of the top car hire brands operating in Louisiana, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Louisiana.

No. With Hola Car Rentals, all costs and charges for your booking in Louisiana are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Louisiana charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

Yes, Enterprise operates hire counters at six major Louisiana airports, making it one of the most widely available hire brands in the state.

• New Orleans Louis Armstrong International (MSY)
• Baton Rouge Metropolitan (BTR)
• Lafayette Regional (LFT)
• Lake Charles Regional (LCH)
• Monroe Regional (MLU)
• Shreveport Regional (SHV)

In addition to these airport locations, Enterprise has numerous neighbourhood branches across Louisiana in cities such as New Orleans, Baton Rouge, Lafayette, Lake Charles, and Shreveport. If your travel plans do not require an airport pick-up, an off-airport Enterprise location in Louisiana may offer more flexibility and sometimes lower rates. Check your booking confirmation for the exact address and counter details for your chosen location.

When picking up your Enterprise hire at New Orleans Louis Armstrong International Airport (MSY), follow these steps after landing.

• After collecting your baggage, follow signs to the Hire Car Shuttle stop inside the terminal.
• Board the shuttle to the Hire Car Centre at 600 Hire Drive. The transfer typically takes 30 to 45 minutes depending on traffic and shuttle frequency.
• Proceed to the Enterprise counter inside the Hire Car Centre to present your documents, sign the hire agreement, and collect your keys.

MSY is the busiest Enterprise location in Louisiana, so allow extra time during peak travel periods. The Enterprise counter at MSY operates daily from 7:00 AM to 11:59 PM. If your flight is delayed and you arrive after hours, assistance may be available at the National counter, which shares the same brand family as Enterprise. Bring your booking confirmation, a valid driving licence, and a major credit card in the main driver’s name for the excess.

Enterprise counter hours vary by Louisiana airport location. Here is a summary of known operating hours.

• New Orleans MSY: daily 7:00 AM to 11:59 PM
• Lafayette LFT: daily 8:00 AM to 10:00 PM
• Shreveport SHV: hours vary by day, with extended hours on some evenings
• Baton Rouge BTR, Lake Charles LCH, and Monroe MLU: hours vary and may be shorter than major hubs

Enterprise neighbourhood branches across Louisiana generally operate standard business hours and may close earlier than airport locations. Hours can also change on public holidays, so always verify the specific hours for your Louisiana pick-up location on your booking confirmation before travelling. If your flight is delayed and you expect to arrive outside counter hours, contact the Enterprise location directly or review your confirmation for after-hours instructions. Hire companies will typically hold your reservation for up to 24 hours from the original pick-up time.

Louisiana has a limited toll road network compared to many other U.S. states, but there are a few key crossings you may encounter when driving an Enterprise hire in Louisiana.

• Lake Pontchartrain Causeway (Metairie to Mandeville, approximately 24 miles): US$5.00 one-way for a standard 2-axle vehicle, payable by cash or electronic billing
• Other bridges and ferry crossings: typically US$1.00 to US$3.00, paid at a booth or billed via licence plate

Louisiana does not use a statewide electronic toll system such as E-ZPass or SunPass. Tolls are collected either at cash booths or through licence plate photography (toll-by-plate style) on cashless segments.

Your Enterprise hire vehicle may include a toll device. If you enrol in Enterprise's toll programme at the counter, you will be charged the actual toll amount plus a daily convenience fee (typically US$3.95 to US$12.99 per day). If you do not enrol, Enterprise will bill tolls to your credit card after the hire at the highest undiscounted rate, plus an administrative fee per day tolls are incurred. Where cash booths are available, paying cash directly is an option to avoid programme fees entirely.

There are no congestion charges or emissions zones in Louisiana.

To pick up your Enterprise hire in Louisiana, you must present the following documents at the counter.

• A valid, original, physical driving licence in the main driver’s name (not a digital copy)
• A major credit card with the driver’s name printed on the card, used for the excess hold
• A passport or valid government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets if you are visiting Louisiana from abroad

If your driving licence is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory alongside your original licence. For licences in English or using a Latin alphabet, an IDP is recommended but not strictly required. Obtain your IDP in your home country before travelling, as it cannot be issued abroad.

Debit cards and prepaid cards are not accepted for the excess at the Enterprise counter in Louisiana. Even if you prepaid your booking, a physical major credit card is still required at pick-up.

Yes, Enterprise applies a young driver surcharge in Louisiana for renters under 25 years of age.

In Louisiana, as in most U.S. states, the standard minimum age to hire without a surcharge is 25. Drivers aged 21 to 24 can hire from Enterprise in Louisiana but will be charged an additional daily fee. Based on Enterprise's standard U.S. policy, the young driver surcharge is approximately US$15 per day, plus applicable taxes, paid at the counter.

Drivers under 25 hiring from Enterprise in Louisiana are also restricted from certain vehicle classes. Categories such as full-size SUVs, premium, luxury, convertibles, minivans, and vans are typically reserved for renters aged 25 and older. Economy, compact, and intermediate vehicles are generally available to younger renters.

Note that the Avis and Budget underage fee waiver for Latin American and Caribbean travellers does not apply to Enterprise hires in Louisiana. If you are between 21 and 24, Budget for the daily surcharge when planning your Louisiana trip.

When picking up your Enterprise hire in Louisiana, a temporary authorisation hold will be placed on your credit card at the counter. This is not a charge but reduces your available credit until it is released after the hire ends.

For standard vehicles hired in the United States, including Louisiana, typical security deposit holds range from approximately US$300 to US$400. The exact amount can vary based on the specific Enterprise location in Louisiana, the vehicle class you are hiring, and the length of your hire period. Premium or specialised vehicles may carry higher holds.

The hold must be placed on a major credit card in the main driver’s name with the driver’s name printed on the card. Debit cards and prepaid cards are not accepted for the deposit at Enterprise locations in Louisiana. After you return the vehicle, Enterprise releases the hold, but your bank may take up to 15 business days to reflect the release on your statement.

If you are travelling internationally to Louisiana, notify your bank before arrival to prevent the authorisation from being flagged as a suspicious transaction. Bringing a backup credit card is also recommended in case your primary card is declined.

Yes, all bookings made through Hola Car Rentals, including Enterprise hires in Louisiana, include Tolls Cashback of up to 5% of your total booking value for tolls paid during your hire.

In Louisiana, the most common toll you may encounter with your Enterprise hire is the Lake Pontchartrain Causeway (US$5.00 one-way for a standard vehicle). Other bridge crossings in Louisiana typically cost US$1.00 to US$3.00 each. While Louisiana's toll network is limited, the cashback benefit still applies to any tolls you pay.

To claim your Tolls Cashback after returning your Enterprise hire in Louisiana, email [email protected] within 30 days of vehicle return. Include the following:

• Your Hola Car Rentals reservation confirmation
• A copy of the hire agreement signed at the Enterprise counter
• A receipt or statement showing the toll charges paid

Refunds are processed to the original payment method used for your booking and typically take 7 to 10 business days after approval. Claims submitted after 30 days are not accepted.

The insurance coverage included in your Enterprise hire in Louisiana depends on the rate plan selected when booking. It is important to review your booking confirmation carefully before arriving at the Enterprise counter.

Most Hola Car Rentals rate plans for Enterprise in Louisiana include Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW), which reduces your financial liability for damage to the hire vehicle. A deductible may still apply unless your confirmation explicitly states zero deductible. CDW and LDW do not cover damage to other vehicles or injuries to third parties.

For third-party liability protection in Louisiana, you may need to add Liability Insurance Supplementary (LIS or SLI) coverage. Some U.S. states require hire companies to include state-minimum liability, but this is not universal. Hola Car Rentals strongly recommends adding LIS coverage (up to US$300,000) to your Enterprise hire in Louisiana for comprehensive protection.

CDW and LDW do not cover tyres, the undercarriage, the roof, or personal belongings. Always review the full terms in your hire agreement at the Enterprise counter in Louisiana before signing.

Yes, you can add an additional driver to your Enterprise hire in Louisiana, either as part of your rate or by paying a fee at the counter.

Enterprise's standard additional driver fee in the United States, including Louisiana, is approximately US$15 per day plus applicable taxes. Some Hola Car Rentals rate plans include one additional driver at no extra cost. Check your booking confirmation to see whether your rate shows "Additional driver free of charge" before arriving at the Enterprise counter in Louisiana.

To add an additional driver at the Enterprise location in Louisiana, the following requirements apply:

• The additional driver must be present at pick-up with a valid driving licence
• They must meet the minimum age requirement (21 to 24 with a surcharge, 25 and older without)
• They must sign the hire agreement at the counter
• If their licence is not in a Latin alphabet, an IDP is also required

Only drivers listed on the Enterprise hire agreement in Louisiana are covered by the vehicle's protections. Anyone not named on the contract who drives the car may void your cover.

Enterprise hires in Louisiana follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid additional charges.

• At pick-up, verify the fuel gauge with the Enterprise agent and confirm the starting level is recorded on the hire agreement
• Take a photo of the dashboard showing the odometer and fuel gauge
• Refuel within approximately 10 miles of the Enterprise return location in Louisiana before dropping off the vehicle
• Keep your final fuel receipt as proof in case of any dispute

If you return the Enterprise vehicle in Louisiana with less than a full tank, you may be charged for the fuel shortfall at the partner's refuelling rate, which is typically higher than the pump price, plus a refuelling service fee.

When returning to Enterprise locations at Louisiana airports such as MSY, BTR, or LFT, ask the agent at pick-up about the nearest petrol stations to the return facility so you can plan your refuelling stop in advance.

Yes, one-way hires with Enterprise are generally possible in Louisiana, allowing you to pick up in Louisiana and return the vehicle in a different state, though a drop-off fee may apply.

One-way and drop-off fees for Enterprise hires originating in Louisiana vary depending on the specific route, the distance between pick-up and return locations, the vehicle class, and the season. The fee is route-specific and is not included in your prepaid rate.

When booking a one-way Enterprise hire from Louisiana, the drop-off fee will be displayed on the rate details page under the "To pay at destination" section during checkout. Review this amount carefully before confirming your reservation, as it is paid directly at the Enterprise counter and is not covered by No Extra Charges© unless it was not disclosed during booking.

Cross-border hires, such as driving from Louisiana into Mexico or Canada, are generally restricted or require prior authorisation from Enterprise. Always check the permitted territory on your hire agreement before crossing any international border in your Louisiana hire vehicle.

Yes, most bookings made through Hola Car Rentals for Enterprise hires in Louisiana include travel assistance coverage provided by Terrawind Global Protection, at no additional cost.

This benefit is particularly useful if you experience an emergency while driving through Louisiana's more remote areas, such as rural parishes far from major cities. Coverage typically includes:

• Travel insurance with medical cover for up to 5 passengers
• Legal assistance in the event of an accident
• Compensation for baggage lost by the airline
• Flight cancellation insurance

To access assistance 24 hours a day, 7 days a week, call +1 888 980 9992 (toll-free) or contact WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.

Important: this travel assistance benefit applies only to non-North American customers. Residents of the United States and Canada do not qualify for this cover on their Enterprise hire in Louisiana. Always review your booking confirmation for the exact terms and coverage limits that apply to your reservation.