VERIFIED REVIEWS
Frequently Asked Questions
What does my Hola Car Rentals booking in Oklahoma City include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car rental brands operating in Oklahoma City, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected rental experience and peace of mind throughout your trip in Oklahoma City.
Will I face unexpected charges at the counter when I rent a car in Oklahoma City through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking in Oklahoma City are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Oklahoma City charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the rental partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
How does the rental car pickup process work at Oklahoma City's Will Rogers World Airport?
At Oklahoma City's Will Rogers World Airport (OKC), all major rental brands including Avis, Alamo, National, Enterprise, and Budget operate from a single Consolidated Rental Car Facility located at 5201 S Meridian Ave, which is off-site from the terminal.
After collecting your baggage, follow the Ground Transportation signs from the baggage claim level to the Ground Transportation Plaza at the east end of the terminal. Shuttle buses run 24 hours a day, 7 days a week with an average wait of 6 to 8 minutes and a 3 to 4 minute ride to the facility. ADA assistance is available upon request.
Once at the facility, proceed to your brand's counter. National and Alamo are located on the south end of the building. Many brands also offer kiosks or accelerated check-in for faster processing if you completed pre-check-in online.
From the moment you land in Oklahoma City to the moment you drive away, allow roughly 20 to 45 minutes total, accounting for baggage claim, shuttle wait, the short ride, and counter or kiosk processing.
Can I return my rental car after hours at Oklahoma City airport?
Yes, after-hours returns are available at the Oklahoma City Consolidated Rental Car Facility at Will Rogers World Airport.
When returning outside staffed hours, drive back to the facility at 5201 S Meridian Ave, park your vehicle on the lot or infield, lock the doors, and drop the keys in the dropbox located next to the front door. Staff will process the return the next business day. Keep in mind that you remain responsible for the vehicle until it is officially checked in.
National and Enterprise customers can use the Drop and Go service for a faster return experience. After dropping the vehicle, shuttle buses run 24 hours a day, 7 days a week from the Customer Service Building front entrance back to the Oklahoma City terminal, with an average wait of 6 to 8 minutes.
To avoid any disputes about the vehicle's condition, take photos of the car and the fuel gauge before leaving the lot, and keep your final fuel receipt if you refueled nearby.
Are there toll roads near Oklahoma City I should know about before renting a car?
Yes, Oklahoma City is surrounded by several toll roads managed by the Oklahoma Turnpike Authority, and you are very likely to encounter them depending on where you drive.
Key turnpikes near Oklahoma City include:
- Turner Turnpike (I-44): connects Oklahoma City to Tulsa, approximately 88 miles
- H.E. Bailey Turnpike (I-44): runs south from Oklahoma City toward Lawton and the Texas border, approximately 86 miles
- Will Rogers Turnpike (I-44): extends northeast from Tulsa toward the Missouri state line
Oklahoma's electronic toll system is called PIKEPASS. It is interoperable with K-Tag and NTTA but does not accept E-ZPass. Cash is still accepted at some booths, but PIKEPASS users receive discounted rates.
Rental vehicles at Oklahoma City locations come equipped with a toll device or are enrolled in the rental company's toll program (such as Alamo TollPass or Avis e-Toll). If you use the rental company's program, expect a daily service fee of roughly US$4.95 to US$5.35 per usage day in addition to the actual toll amounts, with some programs capped per rental. Alternatively, you can purchase your own PIKEPASS to avoid rental program fees.
Oklahoma City has no congestion charges or emissions zones.
Does my Oklahoma City rental include a toll cashback benefit for turnpike charges?
Yes, all bookings made through Hola Car Rentals include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your rental, including Oklahoma City area turnpikes such as the Turner Turnpike and the H.E. Bailey Turnpike.
You still pay tolls normally during your trip, either through the rental company's toll program or your own PIKEPASS. After returning the vehicle, you submit a claim to receive the reimbursement.
To claim your Tolls Cashback after your Oklahoma City rental:
- Email [email protected] within 30 days of returning the vehicle
- Use the subject line: Tolls Cashback - Reservation [Your Confirmation Number]
- Attach your Hola Car Rentals confirmation, the signed rental agreement, and a receipt or statement showing the toll charges paid
Example: if your booking total is US$500, the maximum cashback is US$25. If you paid US$18 in Oklahoma turnpike tolls, you receive US$18 back. If you paid US$40, you receive US$25 (the cap). Refunds are processed to your original payment method within 7 to 10 business days after approval. Claims submitted after 30 days are not accepted.
What documents do I need to pick up a rental car in Oklahoma City?
To collect your rental car in Oklahoma City, you must present the following physical documents at the counter:
- Your original, unexpired driver's license in the main driver's name
- A physical major credit card with the driver's name printed on it, for the security deposit hold
- A valid passport or government-issued photo ID
- Your booking confirmation or printed voucher
- Round-trip flight or cruise tickets if you are visiting from abroad
If your driver's license is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory. For licenses in other non-English scripts, an IDP is strongly recommended. The IDP is a translation only and must be carried alongside your original license, not as a replacement.
All documents must be physical. Digital copies shown on a phone or tablet are not accepted at Oklahoma City rental counters. Debit and prepaid cards are not accepted for the security deposit hold, only a major credit card in the main driver's name qualifies.
Is there a young driver surcharge for renters under 25 at Oklahoma City locations?
Yes, drivers aged 21 to 24 renting a car in Oklahoma City are subject to a daily young-renter surcharge, which is paid at the counter and varies by rental brand.
Typical daily underage fees at Oklahoma City locations:
- Avis, Budget, and Payless: US$13 per rental day, capped at US$65 per rental (plus taxes)
- Hertz, Thrifty, and Dollar: US$13.50 per rental day, capped at US$189 per rental (plus taxes)
- Alamo, National, and Enterprise: US$15 per day (plus taxes, no stated cap)
In addition to the surcharge, drivers under 25 in Oklahoma City are generally restricted from renting premium, luxury, full-size SUV, minivan, and convertible vehicle classes. Economy, compact, intermediate, and compact SUV categories are typically available.
Drivers must be at least 21 years old to rent in Oklahoma City. Renters aged 25 and older are not subject to any underage fee. If you are from Latin America or the Caribbean and aged 21 to 24, certain Hola Car Rentals rates with Avis or Budget may waive the underage fee, provided the waiver is shown on your confirmation.
Can I pick up my rental car in Oklahoma City and return it to a different city?
Yes, one-way rentals are generally available in Oklahoma City, allowing you to pick up at one location and return to a different city or airport, but a drop-off fee typically applies.
The drop-off fee is set by the rental partner and varies based on the route, distance, vehicle class, and season. It is not included in your prepaid rate and is listed under the "To pay at destination" section during the booking process on the Hola Car Rentals website. Review this section carefully before confirming your reservation.
Some general patterns for Oklahoma City one-way rentals:
- Oklahoma City airport to downtown Oklahoma City or nearby city locations: often no drop-off fee
- Oklahoma City to another city in Oklahoma or a neighboring state: a drop-off fee usually applies
- Long-distance or cross-country routes: higher fees or limited availability depending on the partner
Cross-border one-ways, such as driving from Oklahoma City into Mexico or Canada, are generally restricted or require prior partner approval. Always confirm cross-border permissions on your rental agreement before departure.
If the counter charges a drop-off fee that was not disclosed on your booking confirmation, keep all paperwork and contact support after the rental.
How does the E-ZPass work on Oklahoma City area toll roads?
E-ZPass is not accepted on Oklahoma City area toll roads. Oklahoma's turnpike system uses PIKEPASS as its primary electronic toll payment method, and it is not compatible with E-ZPass transponders.
If you plan to drive on turnpikes near Oklahoma City, such as the Turner Turnpike toward Tulsa or the H.E. Bailey Turnpike heading south, you have a few options:
- Use the rental company's built-in toll program (such as Alamo TollPass, Enterprise TollPass, or Avis e-Toll), which bills tolls to your credit card along with a daily service fee
- Purchase or transfer a PIKEPASS before or during your trip, which gives you discounted toll rates and avoids rental program fees
- Pay cash at booths where available, though cash lanes are becoming less common
PIKEPASS is interoperable with K-Tag and NTTA transponders, so if you already hold one of those, it may work on Oklahoma City area turnpikes. If you drive through a cashless toll without enrolling in any program, the toll is billed to the rental company via license plate, and an administrative fee is typically added on top of the toll amount.
What travel assistance is included with my Oklahoma City car rental booking?
Most Hola Car Rentals bookings include travel assistance provided by Terrawind Global Protection, which can be especially useful if you experience a medical emergency or other travel disruption during your Oklahoma City rental.
Core benefits typically included:
- Medical coverage for up to 5 passengers for accidents and non-pre-existing illnesses
- Legal assistance in the event of a road accident
- Compensation for baggage lost by the airline
- Flight cancellation insurance
This coverage is designed for travelers visiting Oklahoma City from abroad. Residents of the United States and Canada do not qualify for this benefit.
If you need assistance during your Oklahoma City rental, contact Terrawind 24 hours a day:
- Phone (toll-free or collect): +1 888 980 9992
- WhatsApp: +1 208 910 1001
- Email: [email protected]
Have your full name, Hola Car Rentals confirmation number (for example, HOLA1000000), your current location in Oklahoma City, and a brief description of the situation ready when you call. This coverage does not replace CDW/LDW for vehicle damage or third-party liability insurance.
How does the fuel policy work for rental cars in Oklahoma City?
Rental cars in Oklahoma City follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid additional charges.
At pickup, check the fuel gauge with the agent and confirm the starting level is recorded on the rental agreement. Take a photo of the dashboard showing the odometer and gauge. If the tank is not full at pickup, the actual starting level must be noted on the agreement, and you only need to return it at that same level.
Before returning your Oklahoma City rental:
- Refuel within approximately 10 miles or 15 km of the return location so the gauge does not drop below full before you arrive
- Keep your fuel receipt showing the date, time, and station address
- Take a photo of the full gauge at the station as backup evidence
If you return the vehicle below the recorded starting level, the rental partner may charge you for the fuel shortfall at their own refueling rate, which is typically higher than pump prices, plus a refueling service fee. Ask the agent at your Oklahoma City pickup counter about the nearest fuel stations to the return facility if you are unfamiliar with the area.
How much is the security deposit for a rental car in Oklahoma City?
At Oklahoma City rental counters, the partner desk places a temporary authorization hold on your credit card at pickup. This is not a charge but it reduces your available credit until the rental is closed and your bank releases the hold.
For standard vehicle classes in the United States, including Oklahoma City locations, typical holds range from approximately US$300 to US$400. The exact amount varies by rental brand, vehicle class, and location. Premium or specialty vehicles may require a higher hold.
Important requirements for the deposit at Oklahoma City counters:
- The card must be a physical major credit card (Visa, Mastercard, Amex, etc.) with the main driver's name printed on it
- Debit cards, prepaid cards, and virtual cards are not accepted for the deposit hold
- The card must have sufficient available credit to cover the hold plus any expected charges
After you return the vehicle in Oklahoma City, the hold is released by the rental partner. Your bank or card issuer controls when the credit reappears on your account, which can take up to 15 business days. Bring a backup credit card in your name in case your primary card is declined at the counter.
Can I add an additional driver to my Oklahoma City rental car?
Yes, you can add an additional driver to your Oklahoma City rental, but the additional driver must be physically present at the counter at pickup with their own valid driver's license.
Whether the additional driver is free or paid depends on your rate:
- If your booking confirmation states "Additional driver free of charge" or "Additional driver included," the first extra driver costs nothing
- If not included, daily fees apply: Avis, Budget, and Payless charge approximately US$13 per day (capped at US$65); Hertz, Thrifty, and Dollar charge approximately US$13.50 per day (capped at US$189); Alamo, National, and Enterprise charge approximately US$15 per day
At Oklahoma City Avis and Budget locations, additional drivers must generally be at least 25 years old. For other brands, the additional driver must meet the same minimum age and document requirements as the main driver, including an International Driving Permit if their license uses a non-Latin alphabet.
Only drivers listed on the rental agreement are covered by the vehicle's protections such as CDW/LDW and liability coverage. If someone not on the contract drives the car in Oklahoma City, coverage may be void.
Are there any driving quirks in downtown Oklahoma City I should know before renting a car?
Yes, downtown Oklahoma City has some road layout characteristics that can catch first-time visitors off guard, particularly if you are used to driving in other U.S. cities or abroad.
The most notable change is the ongoing conversion of what was historically an extensive one-way street network into two-way streets. Under a project known as Project 180, streets such as Walker Avenue, Harvey Avenue, Shartel Avenue, and Oklahoma Avenue have been progressively converted back to two-way traffic. If you are navigating with an older map or GPS, the direction of travel on some downtown Oklahoma City streets may differ from what is shown.
Other things to be aware of when driving a rental car in Oklahoma City:
- Streets in central Oklahoma City often have unusually wide rights-of-way, sometimes 80 to 100 feet across, with oversized lanes that can feel different from compact urban grids
- Some intersections now use all-way stops where traffic signals previously existed, as part of traffic calming efforts
- The area around the relocated I-40 corridor includes transitional multi-leg intersections that may be confusing on first approach
Using a current navigation app is strongly recommended when driving your Oklahoma City rental in and around downtown to account for these ongoing changes.
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