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VERIFIED REVIEWS

4.9
user review 1 user review 2 user review 3 +3368
3371 reviews
4.9 stars, 3371 reviews
4.9
user review 1 user review 2 user review 3 +3368
3371 reviews
4.9 stars, 3371 reviews
Holger Pfarr
Holger Pfarr
5 2 months ago
"By far cheaper than all rental car offers."
Sharon Radford
Sharon Radford
5 2 months ago
"Quick and easy"
Bill Harshbarger
Bill Harshbarger
5 3 months ago
"I really liked the reservation screen for pickup times...side by side let's you easy match pick-up drop off. The vehicles were the best price (discounted prices for European travelers in the US at thus writing), otherwise rental car prices are rather high these days. Insurance is about peace of mind. Hola is over the top covering many of those extras the agent wants you to buy. And toll coverage up to 5%. Super. Without human attendants anymore, it's complicated in the Bay Area and particularly expensive in Miami (!) Auto companies see it as an opportunity to sell you lots of Toll coverage. Finally, what I did not notice was, "not knowing what I was renting" which is often noticed just before you press 'book'. The question did not enter my mind, that's a good thing. Their AI agent, perfectly better. Very good advice. And I did have the need to cancel and rebook. With the app, effective and bug free. One refund was credited in a hour. Another may take a few days, but will post. Also the app will display prices in the currency you select. Looking forward to booking with Hola again"
תמיר מורוביץ
תמיר מורוביץ
5 5 months ago
"This is not the first time we’ve rented cars through Hola, and each time we’re absolutely satisfied! Their service is excellent — always available, providing immediate responses, quickly solving any issues with kindness, and handling everything directly with the rental companies when needed. Even when a refund was required, they took care of it fully without any hassle. The personal, reliable, and professional approach makes all the difference. A fantastic experience every time, and I’ll definitely keep renting through them and highly recommend them to everyone"
carl buckley (BMW R Nine T Scrambler)
carl buckley (BMW R Nine T Scrambler)
5 7 months ago
"Searching for two weeks car hire in Florida. Hola were very competitive against the group I wanted to book, the website was easy to use and confirmation received immediately"
Dwight Thompson
Dwight Thompson
5 4 months ago
"The experience was excellent, fast and easy with the least effort required to chose a car. From past experience the counter experience was favourable at Budget Miami Airport with no issues. This was the first time an agent at a rental desk did not try to sell me additional insurance or toll pass. My only concerns for this booking was the price gap was too high for standard cars compared to the basic cars."
Steve Hornby
Steve Hornby
5 2 months ago
"Very easy to book Very easy to pay And the best deal I could find by quite a long way Added price of mind was the 4.8 stars on trust pilot with 3000+ ratings"
mandy hughes
mandy hughes
5 7 months ago
"Unfortunately I had to cancel my booking with Hola Car Rentals for personal reasons. I was assisted by the Sales Manager Karen to do this. After completing the cancellation efficiently and promptly she went above and beyond to help me with several additional questions I had. Based on my experience I would highly recommend Hola Car Rentals Customer service and would definitely use them again. Their rental prices were very competitive too."
Natalia Vazquez Sotelo
Natalia Vazquez Sotelo
5 2 months ago
"I highly recommend Hola Car for their excellent service and great price. We arrived many hours late and were worried, but they answered all my questions immediately, even though it was a Sunday. Thank you so much for your help!"
Chris Burnham
Chris Burnham
5 2 months ago
"great prices easy to book definitely use again"
constanza cecchi
constanza cecchi
5 2 months ago
"The app is great and reliable. Although they try to add extra insurance when you arrive to pick up the car, you just have to insist and say no. Otherwise, everything is fine."
Alejandro Arenal
Alejandro Arenal
5 2 months ago
"Hola is amazing, has everything you need. Thanks"
Damien DE SOUSA
Damien DE SOUSA
5 2 months ago
"Easy and fast booking process"
Jason Bishop
Jason Bishop
5 5 months ago
"Excellent all round . Great price , great service and the insurance cover etc ticks every box . Customer service for a few odd questions were great and very quick response on what’s app . Highly recommended and will definitely use Hola again .. Thankyou. Ps … Car was great too 👌🏼👌🏼"
Oliver Streatfeild
Oliver Streatfeild
5 2 months ago
"Quick an easy booking option with the best prices, even better than booking direct. Plus you get add extras included - win / win situation."
Daniel Garcia
Daniel Garcia
5 2 months ago
"Good car and price"
Wheeling and dealing Uk
Wheeling and dealing Uk
5 2 months ago
"Cheap and easy to use covers all insurances etc seems to have been made easy"
차Mihye
차Mihye
5 2 months ago
"As a Korean, I used the app to rent a car in California. The Dollar Rent-a-Car employee at the San Francisco branch was rude and insisted I purchase additional insurance ($25 per day) because the insurance I purchased through the Hola app was inadequate. However, Hola insisted that the full coverage policy applied and helped me cancel the additional insurance I had purchased at the Dollar Rent-a-Car location. I'm satisfied with Hola's customer service, but I think the Dollar Rent-a-Car employee's practice of selling additional insurance needs to be addressed."
Nadav
Nadav
5 2 months ago
"Easy to use, great prices, all inclusive"
HaYoung Son
HaYoung Son
5 2 months ago
"Good price I like that they have all the insurance and additional driver included"
Mike Purkins
Mike Purkins
5 2 months ago
"So easy to book and a great price"
Jean-Francois WILMOTTE
Jean-Francois WILMOTTE
5 2 months ago
"Perfect, no problems at all and a very attractive price."
amarthi rivera
amarthi rivera
5 1 month ago
"👌 EXCELLENT"
Hong-Anh Ha
Hong-Anh Ha
5 1 month ago
"Looks good to me eith the inclusive rate. I hope I don’t get any unexpected additional costs upon pick up!"
Emily Edwards
Emily Edwards
5 1 month ago
"Awesome service"
JOSE LUIS MORA
JOSE LUIS MORA
5 1 month ago
"Excellent process, very easy"
K_Cantona95
K_Cantona95
5 1 month ago
"Excellent value for money!"
Ara Bermúdez
Ara Bermúdez
5 1 month ago
"Making my reservation on the website was super easy, and I received my confirmation immediately. The site is very user-friendly and even cheaper than the official website of the dealership where my car will be delivered."
Alexandra Robertson
Alexandra Robertson
5 1 month ago
"Found this site, all very straightforward and great price. Will let you know how it goes when I come back from Calgary, CA. Thank you"
Rania Yaqout
Rania Yaqout
5 1 month ago
"Excellent experience"
Ole Alnes
Ole Alnes
5 1 month ago
"It was easy to book and clear information about what was included in the price. Good prices and informative chat service."
teyo castro
teyo castro
5 1 month ago
"Everything was very quick and clear."
Artie Divin
Artie Divin
5 1 month ago
"Very easy to book and very cheap"
Cristian Francisco Pastore
Cristian Francisco Pastore
5 1 month ago
"Highly recommended, practical and straightforward. I will definitely use HOLA CAR RENTALS again."
Darren Storey
Darren Storey
5 1 month ago
"Very easy to book etc, made it all so much better"
Robert Agati
Robert Agati
5 1 month ago
"So quick so simple and unbelievably inexpensive. Wish I’d known about Hola sooner!!"
Roman “Xriuk” Hudylko
Roman “Xriuk” Hudylko
5 1 month ago
"The website is simple but essential, and most importantly, it works. They send you a voucher from the rental company."
Theo Pieters
Theo Pieters
5 1 month ago
"Best ever service I've experienced ! Well done !!!"
mrbstube
mrbstube
5 1 month ago
"Use easy to use and a great range of cars... Fingers crossed for the experience on arrival being as good as experience online"
amadeo aguilar
amadeo aguilar
5 1 month ago
"EASY AND FAST."
Cristian Barbero
Cristian Barbero
5 1 month ago
"The website format and information are very clear and accessible, with many options. I've checked several websites, and the price with all the coverage is excellent."
Nacho Zarco
Nacho Zarco
5 1 month ago
"Everything is very intuitive and easy when managing reservations. The only thing is that it doesn't work with Hotmail emails."
Patrick Brophy
Patrick Brophy
5 1 month ago
"So far so good"
Judy Winkin
Judy Winkin
5 1 month ago
"Easy and good deal"
Samantha de León
Samantha de León
5 1 month ago
"Accessing and booking vehicles is very easy; we'll just have to see how everything goes with the booking, but so far, so good :)"
Sonia Walls
Sonia Walls
5 1 month ago
"Very easy to book and competitive prices."
ju
ju
5 1 month ago
"Unbeatable price and very easy to book. Clear information."
Shaunte Meyers
Shaunte Meyers
5 1 month ago
"Very easy and accommodating"
denis dadoun
denis dadoun
5 1 month ago
"Very good. Easy."
David Garciarena
David Garciarena
5 4 weeks ago
"Easy to rent, best prices"
Jose J Rivera Indio Joe
Jose J Rivera Indio Joe
5 4 weeks ago
"Easy and convenient, plus low prices"
Tedesco Pablo Nicolas
Tedesco Pablo Nicolas
5 4 weeks ago
"Personalized attention via WhatsApp, prices better than the car rental companies themselves."
Phillip Moody
Phillip Moody
5 4 weeks ago
"Very easy process and added extras were well appreciated"
Richard Gardiner
Richard Gardiner
5 4 weeks ago
"booking process good, seems to have lots of inclusions"
sara l.
sara l.
5 1 month ago
"Super smooth experience with booking and afterwards! I had to make a smaller adjustment to the booking which was swiftly resolved by Simon via whatsapp."
Brigitte Willems-Haman
Brigitte Willems-Haman
5 4 weeks ago
"Arranged so quickly and easily, top service..!!!"
Joseph
Joseph
5 4 weeks ago
"Booking went smoothly"
Nathaniel Rosen
Nathaniel Rosen
5 4 weeks ago
"Quick, clear and easy to understand."
Esther Ng
Esther Ng
5 4 weeks ago
"Hops makes everything easy and convenient. I like the free travel insurance given too."
Oguzhan Cengiz
Oguzhan Cengiz
5 4 weeks ago
"Absolutely the best price."
Michael Parrish
Michael Parrish
5 4 weeks ago
"The selection of cars and location was great. Prices very reasonable, especially considering that insurance was included (a huge part of rental expenses if you don't have US car insurance). I liked that it was easy to use different pick-up and drop-off points."
Hesham Mohamed
Hesham Mohamed
5 4 weeks ago
"All done smoothly"
Kiran Sedoo
Kiran Sedoo
5 4 weeks ago
"Excellent prices and value for money. Top notch customer service and response time."
Jenny Phillips
Jenny Phillips
5 3 weeks ago
"Booking with Hola was easy and they offered more cars and variety and cheaper compared to other rental car sites."
Sant Ub
Sant Ub
5 3 weeks ago
"Very easy to use, good deal can be obtained!!!"
SERGIO BIAGETTI
SERGIO BIAGETTI
5 3 weeks ago
"The WhatsApp service is excellent and personalized. When you arrive at the rental agency, they try to sell you a bunch of extras that are already included, but when you show them you booked through Hola, they don't offer anything else; they just give you the vehicle and you don't pay anything. Renting a car through them is a guarantee."
Erik Carle
Erik Carle
5 3 weeks ago
"Hola Car Rentals company is best car rental company, and website is great."
Neil Flavin
Neil Flavin
5 3 weeks ago
"Quick hassle free booking with Hola. Always a pleasure 👍"
Tomáš Kreitl
Tomáš Kreitl
5 3 weeks ago
"We had a great experience renting a car here. The whole process was quick, smooth, and very efficient. The staff was professional and helpful, and the quality of the service exceeded our expectations. Everything was handled promptly, which made our trip much more comfortable. We would definitely recommend this service and use it again in the future."
Harri Hakovirta
Harri Hakovirta
5 3 weeks ago
"Booking is very easy😊"
Tif Shukla
Tif Shukla
5 3 weeks ago
"Very easy and straight forward"
mindaugas liumpa
mindaugas liumpa
5 2 weeks ago
"Easy to book"
RICCARDO CARAMASCHI
RICCARDO CARAMASCHI
5 2 weeks ago
"Great deals and easy booking! Highly recommended"
Lynne Mathias
Lynne Mathias
5 2 weeks ago
"Booking online was a streamline process, competitive prices and good choice of vehicles"
Valérie
Valérie
5 2 weeks ago
"Competitive rates and guarantees. A reliable and responsive company."
Asher Wagner
Asher Wagner
5 2 weeks ago
"It was an excellent experience to rent a car via HOLA the service was super."
s rajora
s rajora
5 1 week ago
"Easy booking easy handling and self explanatory app"
Shreya Bollineni
Shreya Bollineni
5 1 week ago
"It was seamless and I’m yet to see how it goes when I present my hola booking at the airport."
Annanii Garcia
Annanii Garcia
5 6 days ago
"The rental process was very simple. We got Hertz; the pickup is on Sunday, let's see how it is. It has very good reviews."
Keith Semple
Keith Semple
5 22 hours ago
"Wow! My first booking with Hola didn’t just meet expectations — they absolutely exceeded them in every possible way. So much so, that I made another rental booking immediately. I’m not usually someone who takes the time to write reviews, but this experience was so exceptional that I felt compelled to share it. At first, I thought I had secured a great price — but when I carefully reviewed the list of inclusions, I was genuinely blown away. In fact, it almost seemed too good to be true. I found myself double- and triple-checking my bookings, convinced there must have been some sort of system error. But no — everything was exactly as promised, and more - with NO extra cost. What truly stood out was the reaction from others. When I shared the pricing and inclusions with the Avis desk at the airport, hotel staff, as well as family and friends, they were equally astonished. Several even asked for your details on the spot — which says everything about the incredible value and service you provide. One thing worthy of note. Avis offered upgrades which I refused on the grounds that it might change the underlying agreement and result in added costs - be careful of adding extras at the point of collection. Regardless, the vehicles reserved were excellent. You have now become my absolute first choice — my go-to destination for rentals without hesitation. Experiences like this are rare, and you’ve set a new benchmark for excellence. Please keep up the outstanding work — you’ve gained a loyal customer for life."
José Heriberto Moreno López
José Heriberto Moreno López
5 4 days ago
"Company with very good prices. Easy and quick booking process."

Frequently Asked Questions

What does my Hola Car Rentals booking with Budget in District of Columbia include that other companies don't offer?

Hola Car Rentals is the only premium partner of the top car rental brands operating in District of Columbia, including Budget, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

  • Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
  • Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
  • Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
  • No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected Budget rental experience and peace of mind throughout your trip in District of Columbia.

Will I face unexpected charges at the Budget counter in District of Columbia when I book through Hola Car Rentals?

No. With Hola Car Rentals, all costs and charges for your Budget booking in District of Columbia are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Budget counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Budget counter in District of Columbia charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Budget to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

  • Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
  • Usage-based charges (tolls, fuel shortfall, traffic fines)
Where are the Budget pickup locations in the District of Columbia?

Budget operates 7 locations across the District of Columbia, all within Washington, D.C. The most popular is the downtown counter at 1908 L Street NW, used by the majority of renters. Other city locations include 99 H Street NE at Union Station, 5911 Blair Rd NW, 4400 Connecticut Ave NW, 616 E Street NW in the Penn Quarter Garage, and 1072 Wisconsin Ave NW. A new location at 4215 Connecticut Ave NW is scheduled to open in late 2025.

For travelers arriving by air, Budget also has counters at Ronald Reagan Washington National Airport (DCA) and Washington Dulles International Airport (IAD). At Reagan National, the Budget counter is located within the terminal with a short walk to the car lot.

Counter hours vary by location. As a general guide:

  • 1908 L St NW: Sunday through Saturday, 9:00 AM to 4:45 PM
  • 5911 Blair Rd NW: Monday through Friday, 7:00 AM to 7:00 PM; weekends 8:00 AM to 4:00 PM
  • 99 H St NE (Union Station): Sunday through Saturday, 9:00 AM to 4:45 PM
  • 4215 Connecticut Ave NW: Monday through Friday, 7:30 AM to 6:00 PM; Saturday from 8:00 AM; Sunday 9:00 AM to 5:00 PM

Always confirm hours directly with your chosen Budget location in the District of Columbia before travel, as hours can change on holidays.

Are there toll roads in the District of Columbia for Budget rentals?

No, the District of Columbia itself has no toll roads within its boundaries. However, if you drive your Budget rental beyond D.C. into neighboring Maryland or Virginia, you will encounter cashless toll roads where E-ZPass is the primary electronic toll system used across the Mid-Atlantic region.

Common toll routes near the District of Columbia include:

  • Wilson Bridge (I-95/I-495 crossing between Maryland and Virginia): approximately US$6 to US$8 per crossing
  • 495 Express Lanes on the Virginia side: dynamic pricing of roughly US$4 to US$20 per segment during peak hours
  • Dulles Toll Road to or from Washington Dulles International Airport (IAD): approximately US$5.75 to US$6.25 one way

Nearly all toll facilities in the area are fully cashless, meaning vehicles are billed by license plate camera if no transponder is present. Your Budget rental vehicle comes equipped for E-ZPass-compatible electronic tolling.

At the Budget counter in the District of Columbia, you can choose a toll program:

  • Pay-per-use: approximately US$4.95 to US$5.35 per usage day plus the actual toll amount at video rates
  • Unlimited daily pass: a flat daily fee covering all tolls for that day

If you drive a toll road without enrolling in a program, Budget will automatically enroll you in pay-per-use plate billing and charge the applicable fees after your rental ends. There are no congestion charges or emissions zones in the District of Columbia.

What documents do I need to pick up a Budget rental car in the District of Columbia?

To pick up your Budget rental car in the District of Columbia, you must present the following physical documents at the counter:

  • A valid, original driver's license in the main driver's name (photocopies and digital licenses are not accepted)
  • A major credit card with the driver's name printed on the card, in the main driver's name, for the security deposit hold (debit and prepaid cards are not accepted)
  • A passport or valid government-issued photo ID (required for international visitors)
  • Your booking confirmation or printed voucher
  • Round-trip flight or cruise tickets if you are visiting from abroad

If your driver's license is not issued in English or uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic, you must also carry an International Driving Permit (IDP) alongside your original license. The IDP is a translation only and cannot be used as a standalone document.

For Budget rentals in the District of Columbia, all documents must be physical originals. Name mismatches between your license, passport, and credit card can cause problems at the counter, so verify that all names match before you travel.

Can I get toll cashback on my Budget rental in the District of Columbia?

Yes, all Hola Car Rentals bookings, including Budget rentals in the District of Columbia, include Tolls Cashback of up to 5% of your total booking value for tolls paid during your rental.

While the District of Columbia has no toll roads within its own boundaries, tolls apply when driving your Budget rental into nearby Maryland or Virginia on routes such as the Wilson Bridge, the 495 Express Lanes, or the Dulles Toll Road. Any tolls you pay on those routes are eligible for the cashback benefit.

To claim your Tolls Cashback after returning your Budget rental in the District of Columbia:

  • Email [email protected] within 30 days of returning the vehicle
  • Use the subject line: Tolls Cashback, followed by your reservation confirmation number
  • Attach your Hola Car Rentals booking confirmation, the signed rental agreement, and a receipt or statement showing the toll charges paid

The refund is issued to the same payment method used for your booking and typically processes within 7 to 10 business days after approval. Claims submitted after 30 days are not accepted, so keep your toll receipts and submit promptly.

What is the minimum age to rent a Budget car in the District of Columbia?

The minimum age to rent a Budget car in the District of Columbia is 21 years old. Renters between the ages of 21 and 24 are subject to a daily young-renter surcharge and face restrictions on which vehicle classes they may rent.

For Budget rentals in the District of Columbia, drivers aged 21 to 24 are generally limited to economy, compact, medium sedan, standard sedan, compact SUV, and medium SUV categories. Premium vehicles, luxury cars, full-size SUVs, minivans, and vans are typically restricted to renters aged 25 and older.

The standard young-renter surcharge for Budget in the United States is US$13 per rental day plus taxes, with a maximum charge of US$65 plus taxes per rental period.

One important exception applies: if you are a citizen or resident of Latin America or the Caribbean and your Hola Car Rentals confirmation explicitly states that the underage fee is waived, you may qualify for a fee exemption on eligible Budget vehicle categories in the District of Columbia. You must present a passport or government ID proving your nationality or residency at the Budget counter to use this benefit.

Renters aged 25 and older pay no young-renter surcharge when picking up a Budget rental in the District of Columbia.

How does the security deposit work for Budget rentals in the District of Columbia?

When you pick up your Budget rental in the District of Columbia, the counter agent will place a temporary authorization hold on your credit card. This is not a charge; it reduces your available credit until the hold is released after you return the vehicle.

For Budget rentals in the United States, including the District of Columbia, the typical hold is approximately US$300 to US$400 for standard vehicle classes. Premium or specialty vehicles may carry a higher hold amount.

Key requirements for the deposit at Budget counters in the District of Columbia:

  • A physical, major credit card with the driver's name printed on the card, in the main driver's name
  • Sufficient available credit to cover the hold plus any expected charges
  • Debit cards, prepaid cards, and virtual cards are not accepted for the security deposit

After you return your Budget rental in the District of Columbia, the hold is released. Your bank or card issuer controls how quickly the funds appear back on your account, which can take up to 15 business days. Bringing a backup credit card in your name is always a good precaution in case your primary card is declined.

Can I return my Budget rental after hours in the District of Columbia?

Yes, after-hours returns are available at some Budget locations in the District of Columbia, though not all locations offer this option. The downtown location at 1908 L Street NW has after-hours key drop returns available. Other District of Columbia locations, such as Union Station (99 H Street NE) and the Connecticut Avenue sites, do not specify after-hours drop options, so you should confirm directly with your chosen Budget location before your rental begins.

If you plan to use an after-hours key drop at a Budget location in the District of Columbia:

  • Park the vehicle in the designated return area as instructed by the location
  • Leave the key in the drop box provided
  • Keep a photo of the fuel gauge showing a full tank and a photo of the vehicle's exterior condition
  • Retain your fuel receipt from a station near the return location

Note that for after-hours returns, the rental agreement is not formally closed until a Budget agent inspects the vehicle the next business day. Keep all documentation until you receive your final receipt confirming no additional charges were applied to your District of Columbia rental.

Is there a young driver surcharge for Budget rentals in the District of Columbia if I am under 25?

Yes, Budget charges a young-renter surcharge for drivers aged 21 to 24 in the District of Columbia. The standard fee is US$13 per rental day plus applicable taxes, capped at a maximum of US$65 plus taxes for the rental period.

In addition to the surcharge, Budget in the District of Columbia restricts younger drivers to certain vehicle categories. Drivers aged 21 to 24 are generally limited to:

  • Economy and compact cars
  • Medium and standard sedans
  • Compact and medium SUVs

Luxury vehicles, premium SUVs, minivans, full-size SUVs, and vans are typically reserved for renters aged 25 and older at Budget locations in the District of Columbia.

There is one exception worth noting: travelers from Latin America or the Caribbean who book an eligible Hola Car Rentals rate fulfilled by Budget may have the young-renter surcharge waived for the main driver. This waiver must appear explicitly on your booking confirmation, and you must present proof of Latin American or Caribbean nationality or residency at the Budget counter in the District of Columbia. This exception applies to the main driver only and does not extend to additional drivers aged 21 to 24.

Does my Budget rental in the District of Columbia include travel assistance if something goes wrong?

Yes, most Hola Car Rentals bookings, including Budget rentals in the District of Columbia, include travel assistance coverage provided by Terrawind Global Protection. This benefit is particularly useful if you experience a medical emergency or other travel disruption while driving in or around the District of Columbia.

Core benefits typically included are:

  • Travel insurance with medical coverage for up to 5 passengers
  • Legal assistance in the event of an accident
  • Compensation for luggage lost by the airline
  • Flight cancellation insurance

If you need assistance while driving your Budget rental in the District of Columbia or on surrounding highways in Maryland or Virginia, contact Terrawind 24 hours a day:

Provide your full name and your Hola Car Rentals confirmation number when you call. Important: this travel assistance benefit does not apply to residents of the United States or Canada. It also does not cover damage to the Budget rental vehicle itself (that is handled by CDW/LDW) or third-party liability (covered by LIS/ALI/SLI). Always review your booking confirmation for the exact terms applicable to your District of Columbia rental.

What is the fuel policy for Budget car rentals in the District of Columbia?

Budget rentals in the District of Columbia follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid additional charges.

To avoid fuel charges on your Budget rental in the District of Columbia:

  • Check the fuel gauge with the Budget agent at pickup and confirm the starting level is recorded on your rental agreement
  • Take a photo of the dashboard showing the odometer and fuel gauge at pickup
  • Refuel within approximately 10 miles of your return location so the gauge does not drop before you arrive
  • Keep your final fuel receipt showing the date, time, and station address
  • Show the gauge at Full when you return the vehicle

If you return your Budget rental in the District of Columbia with less than a full tank, you may be charged for the fuel shortfall at the partner's refueling rate, which is typically higher than retail pump prices, plus a refueling service fee.

For after-hours returns at Budget locations in the District of Columbia, leave the fuel receipt in the key drop envelope and keep a photo of the full gauge on your phone as evidence in case any dispute arises.

Can I add an additional driver to my Budget rental in the District of Columbia?

Yes, you can add an additional driver to your Budget rental in the District of Columbia, but the additional driver must be present at the Budget counter at pickup with a valid driver's license to sign the rental agreement.

Whether the additional driver fee is included or charged at the counter depends on your rate:

  • If your booking confirmation states the additional driver is included, no extra fee applies for the first additional driver
  • If not included, Budget charges US$13 per rental day plus taxes, with a maximum of US$65 plus taxes for the rental period in the District of Columbia

Important rules for additional drivers on Budget rentals in the District of Columbia:

  • The additional driver must meet the same document requirements as the main driver
  • For Budget, additional drivers must generally be at least 25 years old at pickup
  • If the additional driver's license uses a non-Latin alphabet, an International Driving Permit is also required
  • Only drivers listed on the rental agreement are covered by the vehicle's protections such as CDW/LDW

If you need to add a driver after pickup, visit a Budget branch in the District of Columbia to update the agreement. Phone or chat requests alone are typically not sufficient to add a driver mid-rental.

What insurance options are available for Budget rentals in the District of Columbia?

When picking up a Budget rental in the District of Columbia, you will be offered several insurance and protection options at the counter. Understanding what each covers helps you avoid paying for duplicate coverage.

The main options available for Budget rentals in the District of Columbia are:

  • Collision Damage Waiver or Loss Damage Waiver (CDW/LDW): reduces your financial liability for damage to the Budget rental vehicle from a collision, theft, or vandalism. A deductible may apply unless your confirmation shows zero deductible. This does not cover damage you cause to other vehicles or people.
  • Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to others while driving your Budget rental in the District of Columbia. Some U.S. states require a minimum level of liability, but coverage levels vary. Hola Car Rentals strongly recommends adding supplemental liability up to US$300,000.
  • Personal Accident Insurance (PAI): covers medical costs for you and your passengers in the event of an accident.

CDW/LDW and LIS/ALI/SLI are separate protections and should be considered together. If your Hola Car Rentals booking confirmation already includes CDW/LDW, verify this on the rental agreement at the Budget counter in the District of Columbia before accepting any duplicate coverage offered at the desk.

Can I pick up a Budget car in the District of Columbia and return it in a different city?

Yes, one-way rentals are possible with Budget in the District of Columbia, but a drop-off fee may apply depending on your return location. The fee is route-specific and varies by destination, vehicle class, and season.

General patterns for one-way Budget rentals originating in the District of Columbia:

  • Returning to another Budget location within the same city or metro area: often no drop-off fee
  • Returning to a different city or state: a drop-off fee typically applies and will be shown under the "To pay at destination" section during your Hola Car Rentals booking
  • Cross-border returns (for example, into Canada): may be restricted or carry higher fees depending on Budget's policies

The drop-off fee for your Budget rental in the District of Columbia is always disclosed during the booking process on the Hola Car Rentals website. Review the rate details page and your booking confirmation carefully to confirm whether a fee applies to your specific route.

This fee cannot be prepaid and is paid directly to Budget at the return location. If the counter charges a different amount than what appeared on your confirmation, keep all paperwork and contact Hola Car Rentals support, as the No Extra Charges© guarantee may apply if the fee was not properly disclosed.

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