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VERIFIED REVIEWS

4.9
user review 1 user review 2 user review 3 +3370
3373 reviews
4.9 stars, 3373 reviews
4.9
user review 1 user review 2 user review 3 +3370
3373 reviews
4.9 stars, 3373 reviews
Holger Pfarr
Holger Pfarr
5 2 months ago
"By far cheaper than all rental car offers."
Sharon Radford
Sharon Radford
5 2 months ago
"Quick and easy"
Bill Harshbarger
Bill Harshbarger
5 4 months ago
"I really liked the reservation screen for pickup times...side by side let's you easy match pick-up drop off. The vehicles were the best price (discounted prices for European travelers in the US at thus writing), otherwise rental car prices are rather high these days. Insurance is about peace of mind. Hola is over the top covering many of those extras the agent wants you to buy. And toll coverage up to 5%. Super. Without human attendants anymore, it's complicated in the Bay Area and particularly expensive in Miami (!) Auto companies see it as an opportunity to sell you lots of Toll coverage. Finally, what I did not notice was, "not knowing what I was renting" which is often noticed just before you press 'book'. The question did not enter my mind, that's a good thing. Their AI agent, perfectly better. Very good advice. And I did have the need to cancel and rebook. With the app, effective and bug free. One refund was credited in a hour. Another may take a few days, but will post. Also the app will display prices in the currency you select. Looking forward to booking with Hola again"
תמיר מורוביץ
תמיר מורוביץ
5 5 months ago
"This is not the first time we’ve rented cars through Hola, and each time we’re absolutely satisfied! Their service is excellent — always available, providing immediate responses, quickly solving any issues with kindness, and handling everything directly with the rental companies when needed. Even when a refund was required, they took care of it fully without any hassle. The personal, reliable, and professional approach makes all the difference. A fantastic experience every time, and I’ll definitely keep renting through them and highly recommend them to everyone"
carl buckley (BMW R Nine T Scrambler)
carl buckley (BMW R Nine T Scrambler)
5 7 months ago
"Searching for two weeks car hire in Florida. Hola were very competitive against the group I wanted to book, the website was easy to use and confirmation received immediately"
Dwight Thompson
Dwight Thompson
5 4 months ago
"The experience was excellent, fast and easy with the least effort required to chose a car. From past experience the counter experience was favourable at Budget Miami Airport with no issues. This was the first time an agent at a rental desk did not try to sell me additional insurance or toll pass. My only concerns for this booking was the price gap was too high for standard cars compared to the basic cars."
Steve Hornby
Steve Hornby
5 2 months ago
"Very easy to book Very easy to pay And the best deal I could find by quite a long way Added price of mind was the 4.8 stars on trust pilot with 3000+ ratings"
mandy hughes
mandy hughes
5 7 months ago
"Unfortunately I had to cancel my booking with Hola Car Rentals for personal reasons. I was assisted by the Sales Manager Karen to do this. After completing the cancellation efficiently and promptly she went above and beyond to help me with several additional questions I had. Based on my experience I would highly recommend Hola Car Rentals Customer service and would definitely use them again. Their rental prices were very competitive too."
Natalia Vazquez Sotelo
Natalia Vazquez Sotelo
5 2 months ago
"I highly recommend Hola Car for their excellent service and great price. We arrived many hours late and were worried, but they answered all my questions immediately, even though it was a Sunday. Thank you so much for your help!"
Chris Burnham
Chris Burnham
5 2 months ago
"great prices easy to book definitely use again"
constanza cecchi
constanza cecchi
5 2 months ago
"The app is great and reliable. Although they try to add extra insurance when you arrive to pick up the car, you just have to insist and say no. Otherwise, everything is fine."
Alejandro Arenal
Alejandro Arenal
5 2 months ago
"Hola is amazing, has everything you need. Thanks"
Damien DE SOUSA
Damien DE SOUSA
5 2 months ago
"Easy and fast booking process"
Jason Bishop
Jason Bishop
5 5 months ago
"Excellent all round . Great price , great service and the insurance cover etc ticks every box . Customer service for a few odd questions were great and very quick response on what’s app . Highly recommended and will definitely use Hola again .. Thankyou. Ps … Car was great too 👌🏼👌🏼"
Oliver Streatfeild
Oliver Streatfeild
5 2 months ago
"Quick an easy booking option with the best prices, even better than booking direct. Plus you get add extras included - win / win situation."
Daniel Garcia
Daniel Garcia
5 2 months ago
"Good car and price"
Wheeling and dealing Uk
Wheeling and dealing Uk
5 2 months ago
"Cheap and easy to use covers all insurances etc seems to have been made easy"
차Mihye
차Mihye
5 2 months ago
"As a Korean, I used the app to rent a car in California. The Dollar Rent-a-Car employee at the San Francisco branch was rude and insisted I purchase additional insurance ($25 per day) because the insurance I purchased through the Hola app was inadequate. However, Hola insisted that the full coverage policy applied and helped me cancel the additional insurance I had purchased at the Dollar Rent-a-Car location. I'm satisfied with Hola's customer service, but I think the Dollar Rent-a-Car employee's practice of selling additional insurance needs to be addressed."
Nadav
Nadav
5 2 months ago
"Easy to use, great prices, all inclusive"
HaYoung Son
HaYoung Son
5 2 months ago
"Good price I like that they have all the insurance and additional driver included"
Mike Purkins
Mike Purkins
5 2 months ago
"So easy to book and a great price"
Jean-Francois WILMOTTE
Jean-Francois WILMOTTE
5 2 months ago
"Perfect, no problems at all and a very attractive price."
amarthi rivera
amarthi rivera
5 2 months ago
"👌 EXCELLENT"
Hong-Anh Ha
Hong-Anh Ha
5 2 months ago
"Looks good to me eith the inclusive rate. I hope I don’t get any unexpected additional costs upon pick up!"
Emily Edwards
Emily Edwards
5 2 months ago
"Awesome service"
JOSE LUIS MORA
JOSE LUIS MORA
5 1 month ago
"Excellent process, very easy"
K_Cantona95
K_Cantona95
5 1 month ago
"Excellent value for money!"
Ara Bermúdez
Ara Bermúdez
5 1 month ago
"Making my reservation on the website was super easy, and I received my confirmation immediately. The site is very user-friendly and even cheaper than the official website of the dealership where my car will be delivered."
Alexandra Robertson
Alexandra Robertson
5 1 month ago
"Found this site, all very straightforward and great price. Will let you know how it goes when I come back from Calgary, CA. Thank you"
Rania Yaqout
Rania Yaqout
5 1 month ago
"Excellent experience"
Ole Alnes
Ole Alnes
5 1 month ago
"It was easy to book and clear information about what was included in the price. Good prices and informative chat service."
teyo castro
teyo castro
5 1 month ago
"Everything was very quick and clear."
Artie Divin
Artie Divin
5 1 month ago
"Very easy to book and very cheap"
Cristian Francisco Pastore
Cristian Francisco Pastore
5 1 month ago
"Highly recommended, practical and straightforward. I will definitely use HOLA CAR RENTALS again."
Darren Storey
Darren Storey
5 1 month ago
"Very easy to book etc, made it all so much better"
Robert Agati
Robert Agati
5 1 month ago
"So quick so simple and unbelievably inexpensive. Wish I’d known about Hola sooner!!"
Roman “Xriuk” Hudylko
Roman “Xriuk” Hudylko
5 1 month ago
"The website is simple but essential, and most importantly, it works. They send you a voucher from the rental company."
Theo Pieters
Theo Pieters
5 1 month ago
"Best ever service I've experienced ! Well done !!!"
mrbstube
mrbstube
5 1 month ago
"Use easy to use and a great range of cars... Fingers crossed for the experience on arrival being as good as experience online"
amadeo aguilar
amadeo aguilar
5 1 month ago
"EASY AND FAST."
Cristian Barbero
Cristian Barbero
5 1 month ago
"The website format and information are very clear and accessible, with many options. I've checked several websites, and the price with all the coverage is excellent."
Nacho Zarco
Nacho Zarco
5 1 month ago
"Everything is very intuitive and easy when managing reservations. The only thing is that it doesn't work with Hotmail emails."
Patrick Brophy
Patrick Brophy
5 1 month ago
"So far so good"
Judy Winkin
Judy Winkin
5 1 month ago
"Easy and good deal"
Samantha de León
Samantha de León
5 1 month ago
"Accessing and booking vehicles is very easy; we'll just have to see how everything goes with the booking, but so far, so good :)"
Sonia Walls
Sonia Walls
5 1 month ago
"Very easy to book and competitive prices."
ju
ju
5 1 month ago
"Unbeatable price and very easy to book. Clear information."
Shaunte Meyers
Shaunte Meyers
5 1 month ago
"Very easy and accommodating"
denis dadoun
denis dadoun
5 1 month ago
"Very good. Easy."
David Garciarena
David Garciarena
5 1 month ago
"Easy to rent, best prices"
Jose J Rivera Indio Joe
Jose J Rivera Indio Joe
5 1 month ago
"Easy and convenient, plus low prices"
Tedesco Pablo Nicolas
Tedesco Pablo Nicolas
5 1 month ago
"Personalized attention via WhatsApp, prices better than the car rental companies themselves."
Phillip Moody
Phillip Moody
5 1 month ago
"Very easy process and added extras were well appreciated"
Richard Gardiner
Richard Gardiner
5 1 month ago
"booking process good, seems to have lots of inclusions"
sara l.
sara l.
5 1 month ago
"Super smooth experience with booking and afterwards! I had to make a smaller adjustment to the booking which was swiftly resolved by Simon via whatsapp."
Brigitte Willems-Haman
Brigitte Willems-Haman
5 4 weeks ago
"Arranged so quickly and easily, top service..!!!"
Joseph
Joseph
5 4 weeks ago
"Booking went smoothly"
Nathaniel Rosen
Nathaniel Rosen
5 4 weeks ago
"Quick, clear and easy to understand."
Esther Ng
Esther Ng
5 4 weeks ago
"Hops makes everything easy and convenient. I like the free travel insurance given too."
Oguzhan Cengiz
Oguzhan Cengiz
5 4 weeks ago
"Absolutely the best price."
Michael Parrish
Michael Parrish
5 4 weeks ago
"The selection of cars and location was great. Prices very reasonable, especially considering that insurance was included (a huge part of rental expenses if you don't have US car insurance). I liked that it was easy to use different pick-up and drop-off points."
Hesham Mohamed
Hesham Mohamed
5 4 weeks ago
"All done smoothly"
Kiran Sedoo
Kiran Sedoo
5 4 weeks ago
"Excellent prices and value for money. Top notch customer service and response time."
Jenny Phillips
Jenny Phillips
5 3 weeks ago
"Booking with Hola was easy and they offered more cars and variety and cheaper compared to other rental car sites."
Sant Ub
Sant Ub
5 4 weeks ago
"Very easy to use, good deal can be obtained!!!"
SERGIO BIAGETTI
SERGIO BIAGETTI
5 3 weeks ago
"The WhatsApp service is excellent and personalized. When you arrive at the rental agency, they try to sell you a bunch of extras that are already included, but when you show them you booked through Hola, they don't offer anything else; they just give you the vehicle and you don't pay anything. Renting a car through them is a guarantee."
Erik Carle
Erik Carle
5 3 weeks ago
"Hola Car Rentals company is best car rental company, and website is great."
Neil Flavin
Neil Flavin
5 3 weeks ago
"Quick hassle free booking with Hola. Always a pleasure 👍"
Tomáš Kreitl
Tomáš Kreitl
5 3 weeks ago
"We had a great experience renting a car here. The whole process was quick, smooth, and very efficient. The staff was professional and helpful, and the quality of the service exceeded our expectations. Everything was handled promptly, which made our trip much more comfortable. We would definitely recommend this service and use it again in the future."
Harri Hakovirta
Harri Hakovirta
5 3 weeks ago
"Booking is very easy😊"
Tif Shukla
Tif Shukla
5 3 weeks ago
"Very easy and straight forward"
mindaugas liumpa
mindaugas liumpa
5 2 weeks ago
"Easy to book"
RICCARDO CARAMASCHI
RICCARDO CARAMASCHI
5 2 weeks ago
"Great deals and easy booking! Highly recommended"
Lynne Mathias
Lynne Mathias
5 3 weeks ago
"Booking online was a streamline process, competitive prices and good choice of vehicles"
Valérie
Valérie
5 2 weeks ago
"Competitive rates and guarantees. A reliable and responsive company."
Asher Wagner
Asher Wagner
5 2 weeks ago
"It was an excellent experience to rent a car via HOLA the service was super."
s rajora
s rajora
5 1 week ago
"Easy booking easy handling and self explanatory app"
Shreya Bollineni
Shreya Bollineni
5 1 week ago
"It was seamless and I’m yet to see how it goes when I present my hola booking at the airport."
Annanii Garcia
Annanii Garcia
5 1 week ago
"The rental process was very simple. We got Hertz; the pickup is on Sunday, let's see how it is. It has very good reviews."
Keith Semple
Keith Semple
5 yesterday
"Wow! My first booking with Hola didn’t just meet expectations — they absolutely exceeded them in every possible way. So much so, that I made another rental booking immediately. I’m not usually someone who takes the time to write reviews, but this experience was so exceptional that I felt compelled to share it. At first, I thought I had secured a great price — but when I carefully reviewed the list of inclusions, I was genuinely blown away. In fact, it almost seemed too good to be true. I found myself double- and triple-checking my bookings, convinced there must have been some sort of system error. But no — everything was exactly as promised, and more - with NO extra cost. What truly stood out was the reaction from others. When I shared the pricing and inclusions with the Avis desk at the airport, hotel staff, as well as family and friends, they were equally astonished. Several even asked for your details on the spot — which says everything about the incredible value and service you provide. One thing worthy of note. Avis offered upgrades which I refused on the grounds that it might change the underlying agreement and result in added costs - be careful of adding extras at the point of collection. Regardless, the vehicles reserved were excellent. You have now become my absolute first choice — my go-to destination for rentals without hesitation. Experiences like this are rare, and you’ve set a new benchmark for excellence. Please keep up the outstanding work — you’ve gained a loyal customer for life."
micah sioson
micah sioson
5 17 hours ago
"The manager Kent is amazing at this location. Process time was fast, and he even pulled the car around for my grandma."
Carla Ocampo
Carla Ocampo
5 5 days ago
"Company with very good prices. Easy and quick booking process."

About hiring a car in Birmingham

Budget's counter at Birmingham-Shuttlesworth International Airport (BHM) sits inside the terminal near baggage claim, and the car hire facility is in the parking deck directly across the street — a short walk rather than a shuttle ride. From landing to driving away, plan on roughly 15 to 30 minutes depending on queue length at the desk. Alabama's toll network is limited to four toll bridges, and unlike most of the US Northeast, electronic transponders such as E-ZPass are not accepted here — cash is the standard payment at each crossing. Budget does offer an e-Toll convenience service through a third-party administrator at US$3.95 per day, capped at US$19.75 per hire month, but renters who carry cash can skip that fee entirely by paying at the booth. Fuel in the Birmingham area runs around US$3.80 per gallon for regular unleaded; refuel before returning the vehicle to avoid the fuel service markup, which typically runs two to three times the pump price. Budget requires a credit card in the primary renter's name at pickup — no debit cards are accepted. The authorisation hold is at least US$300 or US$80 above the estimated hire total, whichever is greater, and is released after return, though clearing your account may take several business days. If your licence uses a non-Latin script, bring an International Driving Permit alongside your passport.

Frequently Asked Questions

What does my Hola Car Rentals booking with Budget in Birmingham include that other companies don't offer?

Hola Car Rentals is the only premium partner of the top car hire brands operating in Birmingham, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

  • Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
  • Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
  • Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
  • No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Birmingham.

Will I face unexpected charges at the Budget counter in Birmingham when I book through Hola Car Rentals?

No. With Hola Car Rentals, all costs and charges for your booking in Birmingham are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Birmingham charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

  • Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
  • Usage-based charges (tolls, fuel shortfall, traffic fines)
Where is the Budget counter at Birmingham-Shuttlesworth International Airport?

The Budget counter at Birmingham-Shuttlesworth International Airport (BHM) is located inside the terminal, near the baggage claim area. After completing check-in at the counter and receiving your keys, vehicles are either located in the parking garage at section 1B on the ground level of the parking deck, or accessed via a courtesy shuttle bus.

Budget's operating hours at the Birmingham airport are:

  • Sunday through Thursday: 6:00 AM to 12:00 AM
  • Friday and Saturday: 6:00 AM to 10:00 PM

If you are arriving at Birmingham on a flight, plan to proceed directly to the Budget counter after collecting your baggage. Allow extra time if you need the shuttle to reach the parking deck.

Does Budget have a downtown Birmingham location, and what are its hours?

Yes, Budget has a downtown Birmingham location at 2301 Third Ave S, near 23rd Street and 3rd Avenue South. Unlike the airport, both the counter and vehicles are on-site at this address, so no shuttle is needed.

Operating hours for the Budget downtown Birmingham location are:

  • Monday through Friday: 8:00 AM to 5:00 PM
  • Saturday: 8:00 AM to 12:00 PM
  • Sunday: Closed

This is an important difference from the Birmingham airport location, which stays open until midnight on weekdays. If you plan to pick up or return your Budget hire outside these hours at the downtown Birmingham branch, you will need to adjust your schedule accordingly, as after-hours returns are not available. A key drop may exist, but you remain responsible for the vehicle and any damages until the contract is closed the next business day.

Can I return my Budget hire car after hours in Birmingham?

No, after-hours returns are not available at either Budget location in Birmingham. Both the airport location at Birmingham-Shuttlesworth International Airport (BHM) and the downtown Third Avenue location require you to return the vehicle during office hours.

If you leave the car outside of operating hours, a key drop may be available, but you remain fully responsible for the vehicle, including any damage or theft, until a Budget agent processes the return the next business day.

To avoid complications, plan your return to arrive before closing time. The Birmingham airport Budget location closes at midnight Sunday through Thursday and at 10:00 PM on Friday and Saturday. The downtown Birmingham location closes at 5:00 PM on weekdays and at noon on Saturdays, and is closed on Sundays.

What toll roads might I encounter on a Budget hire in Birmingham, Alabama?

Alabama operates several toll roads that you may encounter while driving your Budget hire in or around Birmingham. The state uses the Alabama Freedom Pass system, and tolls can be paid with a transponder, credit or debit card, or cash at toll booths.

The four main toll roads in Alabama and their costs for standard 2-axle vehicles are:

  • Montgomery Expressway Bridge (Alabama River Parkway): US$1.50
  • Tuscaloosa Bypass (Joe Mallisham Parkway): US$1.50
  • Emerald Mountain Expressway (Dozier Road): US$1.75
  • Foley Beach Express Toll Bridge: US$2.75

Your Budget hire vehicle may include an electronic toll device. At pickup you can choose an unlimited toll package, typically priced between US$11 and US$25 per day depending on the programme, or pay per use with the actual toll amount plus an administrative processing fee billed after the hire ends.

All bookings made through Hola Car Rentals include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your Birmingham hire. Submit your claim within 30 days of returning the vehicle.

What documents do I need to pick up a Budget hire car in Birmingham?

To pick up your Budget hire car in Birmingham, you must present the following physical documents at the counter:

  • A valid, original driver's licence (physical copy only; digital or photocopied versions are not accepted)
  • A major credit card in the main driver's name, with the driver's name printed on the card, for the security deposit hold
  • A passport or valid government-issued photo ID (required for international visitors)
  • Your booking confirmation or printed voucher, especially if picking up at Birmingham-Shuttlesworth International Airport (BHM)

If your driver's licence uses a non-Latin alphabet, such as Arabic, Chinese, Cyrillic, or Japanese characters, you must also carry an International Driving Permit (IDP) alongside your original licence. The IDP is a translation only and is not valid without the original licence.

All drivers listed on the Budget hire agreement must be present at pickup with their own valid licence and any required IDP. Budget may also conduct a driving record check at the Birmingham counter.

Is a credit card required to pick up a Budget hire in Birmingham?

Yes, a major credit card in the main driver's name is required at the Budget counter in Birmingham to cover the security deposit hold. The card must be a physical card with the driver's name printed on it. Digital wallets, virtual cards, and prepaid cards are not accepted for the deposit.

The security hold is a temporary authorisation placed on your card at pickup, not an immediate charge. It reduces your available credit until the hire is closed and your bank releases the hold, which can take up to 15 business days after the vehicle is returned.

For a standard vehicle at a Birmingham location, typical holds in the United States range from approximately US$300 to US$400, though the exact amount is set by the Budget counter and may vary by vehicle class or hire duration.

It is a good idea to bring a backup credit card in your own name in case your primary card is declined, and to notify your bank of your travel plans to prevent fraud blocks on in-person authorisations.

Is my foreign driver's licence valid for a Budget hire in Birmingham?

Yes, a foreign driver's licence is generally valid for renting a Budget car in Birmingham, Alabama, provided it meets certain conditions.

If your licence uses Latin (Roman) alphabet characters, you can present it directly at the Budget counter in Birmingham. If your licence uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, you must also carry a valid International Driving Permit (IDP) alongside your original licence.

Keep in mind:

  • The IDP is a translation document only and is not valid without your original licence
  • You must obtain the IDP in your home country before travelling, as it cannot be issued abroad
  • International visitors must also present a valid passport or government-issued photo ID at the Budget Birmingham counter
  • All documents must be physical originals; digital or photocopied versions are not accepted

If you are unsure whether your licence requires an IDP for your Birmingham hire, obtain one before departure to avoid any issues at the counter.

Does Budget in Birmingham charge a young driver surcharge for renters under 25?

Yes, Budget in Birmingham applies a young-driver surcharge for renters between the ages of 21 and 24. In the United States, the standard minimum age to hire without an additional fee is 25.

For Budget hires in Birmingham, the young-driver surcharge is US$13 per hire day, plus applicable taxes, with a maximum charge of US$65 plus taxes for the hire period.

Additional restrictions that apply to under-25 renters at Budget in Birmingham include:

  • Vehicle class limitations: categories such as full-size, SUV, premium, luxury, convertible, minivan, and van are typically restricted to renters aged 25 and older
  • The surcharge applies to the main driver; additional drivers aged 21 to 24 may also be subject to fees or may not be accepted

One exception: if you are a main driver aged 21 to 24 from Latin America or the Caribbean, certain Hola Car Rentals rates with Budget may waive the underage fee. Check your booking confirmation to see if this waiver is included and whether your vehicle category qualifies.

How does the Tolls Cashback benefit work for Budget hires in Birmingham?

All bookings made through Hola Car Rentals, including Budget hires in Birmingham, include the Tolls Cashback benefit. This reimburses you for tolls paid during your hire, up to 5% of your total booking value.

For example, if your Birmingham Budget booking totals US$500, the maximum cashback is US$25. If you paid US$15 in tolls on Alabama roads, you receive US$15 back. If you paid US$40, you receive the capped amount of US$25.

To claim your cashback after returning your Budget hire in Birmingham:

  • Email [email protected] within 30 days of returning the vehicle
  • Use the subject line: Tolls Cashback - followed by your reservation confirmation number
  • Attach your Hola Car Rentals confirmation, your signed hire agreement, and a receipt or statement showing the toll charges paid

Refunds are issued to the original payment method used for your booking and typically process within 7 to 10 business days after approval. Claims submitted after 30 days are not accepted. This benefit does not mean tolls are included in your rate; you still pay tolls normally and claim reimbursement afterwards.

Can I add an additional driver to my Budget hire in Birmingham?

Yes, you can add an additional driver to your Budget hire in Birmingham, but the additional driver must be present at the counter at pickup with their own valid driver's licence.

If the additional driver fee is not included in your rate, Budget in Birmingham charges US$13 per hire day plus taxes, with a maximum of US$65 plus taxes for the hire period. Check your booking confirmation to see whether an additional driver is already included at no extra cost.

Important conditions for adding a driver to a Budget hire in Birmingham:

  • The additional driver must meet the same document requirements as the main driver, including an IDP if their licence uses a non-Latin alphabet
  • For Budget, additional drivers must generally be at least 25 years old at the time of pickup
  • Both the main driver and the additional driver must sign the hire agreement
  • Only drivers listed on the agreement are covered by the hire protections

If you need to add a driver after pickup, visit a Budget branch in Birmingham to update the agreement, as this typically cannot be done by phone or chat alone.

What is the fuel policy for Budget hires in Birmingham?

Budget hires in Birmingham follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid fuel charges.

To avoid extra fees on your Birmingham Budget hire:

  • Check the fuel gauge with the agent at pickup and confirm the starting level is recorded on the hire agreement
  • Take a photo of the dashboard showing the odometer and fuel gauge at pickup
  • Refuel within approximately 10 miles of the return location before dropping off the car
  • Keep your final fuel receipt showing the date, time, and station address

If you return the Budget vehicle in Birmingham with less than a full tank, you may be charged for the fuel shortfall at the partner's refuelling rate, which is typically higher than the retail pump price, plus an administrative service fee.

If the car was not full at pickup, ask the Budget agent to record the exact starting level on the agreement. You are then only required to return it at that same level.

What insurance coverage is included in a Budget hire in Birmingham?

The insurance and protection options available for your Budget hire in Birmingham depend on the rate plan selected when booking through Hola Car Rentals.

Common coverages to understand for a Birmingham Budget hire:

  • Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the hire vehicle from a collision, theft, or vandalism. A deductible may apply unless your confirmation states zero deductible. CDW and LDW do not cover damage to third parties.
  • Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to others while driving the Budget hire in Birmingham. Some U.S. states require a minimum level of liability; confirm whether it is included in your rate or available as an add-on.

CDW and LDW do not cover tyres, undercarriage, roof, keys, or personal belongings. Always review the hire agreement at the Budget Birmingham counter to confirm which protections are active and what deductible applies before driving away.

Is travel assistance included with a Budget hire in Birmingham?

Yes, most bookings made through Hola Car Rentals, including Budget hires in Birmingham, include travel assistance coverage provided by Terrawind Global Protection. This benefit is designed for situations such as a medical emergency or accident while driving in or around Birmingham.

Coverage typically includes:

  • Travel insurance with medical coverage for up to 5 passengers
  • Legal assistance in the event of an accident
  • Compensation for baggage lost by the airline
  • Flight cancellation insurance

If you need assistance during your Budget hire in Birmingham, contact Terrawind 24 hours a day, 7 days a week at +1 888 980 9992 (toll-free), via WhatsApp at +1 208 910 1001, or by email at [email protected]. Have your Hola Car Rentals confirmation number ready when you call.

Important: this travel assistance benefit applies only to non-North American customers. Residents of the United States and Canada do not qualify for this coverage. It also does not cover damage to the Budget hire vehicle itself (that is handled by CDW or LDW) or third-party liability (covered by LIS/ALI/SLI).

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