Alamo Car Hire
District of Columbia

Hola Car Rentals is the only premium partner of the top car hire brands operating in District of Columbia, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in District of Columbia.

No. With Hola Car Rentals, all costs and charges for your booking in District of Columbia are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in District of Columbia charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

The Alamo pick-up counter in the District of Columbia is located at Washington Union Station, 99 H St NE, Washington, DC 20002. This is the only Alamo location within District of Columbia boundaries.

Important details to know before you arrive:

• Alamo has no on-airport counters inside the District of Columbia. Ronald Reagan Washington National Airport (DCA) is in Arlington, Virginia, not within DC limits.
• The Union Station location operates Monday through Friday, 08:00 to 17:00, and is closed on Saturdays and Sundays.
• If your booking confirmation includes after-hours pick-up instructions, follow those steps carefully, as after-hours drops service is not available at this location.
• For after-hours returns, park as directed and use the key dropbox on site.

If you are flying into DCA, IAD, or BWI and need an Alamo vehicle, check whether your booking routes you through a Virginia or Maryland Alamo location with shuttle service, rather than the District of Columbia Union Station branch.

The Alamo counter at Washington Union Station in the District of Columbia is open Monday through Friday from 08:00 to 17:00. It is closed on Saturdays and Sundays.

These limited hours have practical implications for your hire:

• Weekend pick-ups are not available at this District of Columbia location. If you need a vehicle on a Saturday or Sunday, you will need to arrange pick-up at an Alamo location in Virginia or Maryland.
• If you plan to return the vehicle after 17:00 on a weekday, follow the after-hours return instructions in your booking confirmation. A key dropbox is available on site.
• After-hours drops service (where staff process the return immediately) is not offered at this Alamo location in the District of Columbia.
• Hire companies will generally hold your booking for up to 24 hours if you are delayed, provided you arrive within service hours.

Always confirm hours on your hire agreement, as they can change on public holidays.

No, there are no toll roads within the District of Columbia itself. Alamo renters driving exclusively inside DC will not encounter any tolls.

However, tolls become relevant as soon as you cross into neighbouring Maryland or Virginia, which is common for most DC-area trips:

• The Wilson Bridge (I-95/I-495) between DC, Maryland, and Virginia costs approximately US$6 to US$8 per crossing at video toll rates.
• The 495 Express Lanes on the Virginia side use dynamic pricing, ranging from approximately US$4 to US$20 per segment during peak hours.
• The Dulles Toll Road leading to Dulles International Airport (IAD) costs approximately US$5.75 to US$6.25 one way.
• Routes towards Baltimore on I-95 can total US$8 to US$15 in tolls.

All toll facilities in the DC area are cashless. Your Alamo vehicle will be equipped for electronic tolling. At pick-up you can choose an unlimited toll package (typically US$11 to US$25 per day) or pay per use, where the hire company bills actual tolls plus a daily processing fee of approximately US$4.95 to US$5.35 per usage day. There are no congestion charges or emissions zones in the District of Columbia.

Yes, all bookings made through Hola Car Rentals include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your Alamo hire in or around the District of Columbia.

Because the District of Columbia itself has no toll roads, this benefit applies when you drive into Maryland or Virginia on routes such as the Wilson Bridge, the 495 Express Lanes, or the Dulles Toll Road.

To claim your cashback:

• Email [email protected] within 30 days of returning your Alamo vehicle.
• Use the subject line: Tolls Cashback - HOLA followed by your confirmation number.
• Attach your Hola Car Rentals reservation confirmation, the signed hire agreement, and a receipt or statement showing the toll charges paid.

The refund is issued to the same payment method used for your booking and typically processes within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted. This benefit does not mean tolls are included in your booking; you still pay tolls normally and claim reimbursement afterwards.

To collect your Alamo hire at the District of Columbia Union Station location, you must present the following physical documents:

• A valid, unexpired driver’s licence in the main driver’s name. Digital copies are not accepted.
• A major credit card with the driver’s name printed on the physical card, used for the authorisation hold. Debit and prepaid cards are not accepted for the deposit.
• A passport or valid government-issued photo ID.
• Your booking confirmation or printed voucher.
• Round-trip flight or cruise tickets if you are visiting from abroad.

If your driver’s licence is not in English and does not use a Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic script), an International Driving Permit (IDP) is mandatory alongside your original licence. For licences in English or using a Latin alphabet, an IDP is recommended but not strictly required.

All additional drivers must be present at the Alamo counter in the District of Columbia with their own valid licence and ID. Each must sign the hire agreement to be covered under the hire protections.

An International Driving Permit (IDP) is not always mandatory for an Alamo hire in the District of Columbia, but whether you need one depends on your licence.

• If your driver’s licence uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic (Russian), an IDP is mandatory. You must carry both the IDP and your original licence; the IDP alone is not accepted.
• If your licence is in English or uses a Latin alphabet, an IDP is recommended but not strictly required by Alamo in the District of Columbia.
• EU and EEA licences are generally valid in the United States without an IDP.

If you think you may need an IDP, obtain it in your home country before travelling. US-based organisations such as AAA do not issue IDPs to holders of non-US licences. The IDP is a translation document only and has no validity without your original licence accompanying it.

At the Alamo counter in the District of Columbia, present all documents in physical form. Digital versions are not accepted.

The District of Columbia has no toll roads within its boundaries, but most routes leaving DC into Virginia or Maryland are fully cashless and will generate toll charges billed through your Alamo hire.

Your Alamo vehicle will come equipped with an electronic toll device or plate-based billing system. At the Union Station counter in the District of Columbia, you have two options:

• Unlimited toll package: a fixed daily rate of approximately US$11 to US$25 per day, charged every hire day regardless of whether you use toll roads.
• Pay-per-use: actual toll amounts plus a daily processing fee of approximately US$4.95 to US$5.35 for each day you drive a toll road. Video toll rates (used when billing by plate) are typically 25% to 100% higher than E-ZPass discounted rates.

If you drive a toll road without enrolling in a programme, Alamo will automatically enrol you in pay-per-use plate billing. Unpaid tolls can also result in additional administrative fees of US$15 to US$30 per instance. Toll charges may appear on your card days or even weeks after the hire ends, as toll agencies process invoices in batches.

When you pick up your Alamo hire in the District of Columbia, a temporary authorisation hold will be placed on your credit card. For standard vehicles in the United States, this hold is typically around US$300 to US$400, though the exact amount varies by vehicle class, hire duration, and the specific Alamo location.

Key points to keep in mind:

• The hold is not a charge. It temporarily reduces your available credit and is released after you return the vehicle.
• Your bank or card issuer controls when the hold disappears from your statement, which can take up to 15 business days after return.
• You must present a physical major credit card with the driver’s name printed on the card. Debit cards, prepaid cards, and virtual cards are not accepted for the deposit at the Alamo counter in the District of Columbia.
• Premium or speciality vehicle classes may require a higher hold amount.

Bring a backup credit card in your name in case your primary card is declined, and notify your bank of your travel plans to prevent fraud blocks on the authorisation.

Yes, drivers under 25 years old are subject to a young-renter surcharge when picking up an Alamo hire in the District of Columbia.

Here is what to expect:

• The minimum age to hire with Alamo in the District of Columbia is 21. Drivers aged 21 to 24 can hire but will pay a daily young-renter surcharge in addition to the base hire rate.
• For Alamo in the United States, the additional driver fee for under-25 drivers is US$15 per day plus applicable taxes.
• Many vehicle classes are restricted to renters aged 25 and older. Economy, compact, and intermediate categories are typically available to younger renters, while full-size, SUV, minivan, premium, and luxury classes are generally restricted.
• The District of Columbia is not New York or Michigan, so the standard US minimum age rules apply. Renters under 21 cannot hire from Alamo in the District of Columbia.

Budget for the surcharge when comparing rates, as it can significantly increase the total cost of your Alamo hire in the District of Columbia.

Yes, you can add an additional driver to your Alamo hire in the District of Columbia, either as part of your rate or for a fee paid at the counter.

• If your booking confirmation states that an additional driver is included, the first extra driver is free of charge.
• If the additional driver is not included in your rate, Alamo charges US$15 per day plus applicable taxes in the United States, with no stated cap for the Alamo group.
• The additional driver must be present at the Alamo counter in the District of Columbia at pick-up with a valid driver’s licence and any required ID. They must sign the hire agreement.
• Additional drivers must meet the same age and licence requirements as the main driver. Drivers aged 21 to 24 may be subject to a young-renter surcharge.

Only drivers listed on the hire agreement are covered by the hire protections such as CDW/LDW and liability cover. If someone drives who is not named on the contract, those protections may be void. Always add every driver at the Alamo counter before leaving the District of Columbia pick-up location.

Several insurance and protection options are available when hiring from Alamo in the District of Columbia, and it is important to understand what each covers before you arrive at the counter.

• Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the Alamo hire vehicle from a collision, theft, or vandalism. A deductible may apply unless your confirmation shows zero deductible. This does not cover damage you cause to other vehicles or people.
• Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to others while driving the Alamo hire in the District of Columbia. Some US states require a minimum level of liability; confirm whether it is included in your rate or needs to be added.
• Personal Accident Insurance (PAI): covers your own injuries and those of passengers.
• Personal Effects Coverage (PEC): covers personal belongings inside the vehicle.

Review your booking confirmation to see which protections are already included in your Alamo hire for the District of Columbia. CDW/LDW and LIS/ALI/SLI are separate coverages and both are recommended for full protection.

Alamo hires in the District of Columbia follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid additional charges.

Steps to follow:

• At pick-up, check the fuel gauge with the Alamo agent at the Union Station counter and confirm the starting level is recorded on the hire agreement. Take a photo of the dashboard.
• During your hire, use the correct fuel type. Wrong-fuel incidents are not covered by the fuel policy.
• Before returning the vehicle, refuel within approximately 10 miles of the return location so the gauge does not drop below full en route.
• Keep your final fuel receipt showing the date, time, and station address as proof in case of any dispute.

If you return the Alamo vehicle in the District of Columbia below the recorded starting level, you may be charged for the fuel shortfall at the partner's refuelling rate, which is typically higher than retail pump prices, plus a refuelling service fee. For after-hours returns at the Union Station key dropbox, leave the receipt in the envelope and keep a photo of the full gauge on your phone.

Yes, most bookings made through Hola Car Rentals include Travel Assistance provided by Terrawind Global Protection, and this applies to your Alamo hire in the District of Columbia. However, this benefit is not available to residents of the United States or Canada.

For eligible renters, Travel Assistance covers:

• Medical cover for up to 5 passengers in the event of an accident or non-pre-existing illness during your trip.
• Legal assistance in the event of a road accident while driving your Alamo hire in the District of Columbia or surrounding areas.
• Compensation for baggage lost by the airline.
• Flight cancellation insurance.

This cover does not include damage to the Alamo hire vehicle (that is CDW/LDW) or liability to third parties (that is LIS/ALI/SLI).

To reach assistance 24 hours a day, 7 days a week, call +1 888 980 9992 (toll-free) or contact via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready. Always check your booking confirmation for the exact terms and coverage limits that apply to your specific reservation.